Welcome Desk (Front Desk Entry Level) Attendant

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work‑life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. We offer beautiful facilities, state‑of‑the‑art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter. Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself. Please ensure that you include your availability. Weekend availability required. Ideal candidate: Is ENERGETIC AND HAS HOSPITALITY/CUSTOMER SERVICE EXPERIENCE. CAN WORK MORNINGS, NIGHTS & WEEKENDS. ALL EMPLOYEES GET FREE HEALTH CLUB MEMBERSHIP. Job Summary To exceed guest expectations by being enthusiastic and helpful and to create a welcoming home atmosphere for members and guests. Incorporate the Village Standards: People, Places and Programs everyone/every time/everywhere. Summary Of Essential Functions Attract and retain members by consistently providing excellent customer service. Interact with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards. Present a professional, positive image that reflects well on the organization. Greet and check in members with sincere hospitality and effective communication skills. Have general knowledge of the club, amenities, programs, and useful information about the area. Handle and record cash and non‑cash transactions. Provide exceptional customer/guest service and act in a friendly, helpful manner at all times. Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals. Assist members in signing up for programs and activities. Answer all phones and direct calls to appropriate staff. Maintain a clean and safe front desk area and any other related areas. Assist membership where possible to help ensure their successful operation. Handle credit card/cash transactions. Take member reservations for tennis, squash and racquet courts. Other duties as assigned. Knowledge/Skills Required Ability to operate multi‑line telephone systems. Outstanding customer/guest service skills with a friendly, enthusiastic, and helpful demeanor. Understanding of court reservation systems. Must be 18 years old or older and possess a high school diploma or GED. Must possess basic computer/data entry skills. Obtain CPR certification within 30 days of hire through company training. Ability to multi‑task. Knowledge/Skills Preferred Prior high‑end health club/hospitality or related industry experience. Prior credit card/cash handling experience. Understanding of court reservation systems. Bilingual a plus. Physical Activity This position requires standing for long periods of time, walking, lifting, grasping, bending and kneeling for filing. Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers and members accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication. Physical Requirement Walking and standing are required daily. Sitting some of the time. Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds. Visual Requirement This position requires close visual acuity to perform activities such as greeting guests, answering phones, reading and analyzing data and figures, transcribing, and viewing computer monitors. Working Conditions Involves typical office or administrative work and member indoor and outdoor activity. #J-18808-Ljbffr