Director, Employee Relations

Key Job Responsibilities The ER Manager’s responsibilities fall into proactive and reactive categories. The position primarily focuses on proactive initiatives to promote employee experience and also works reactively on crisis‑oriented situations that may arise at a single site, a geographic region, or network‑wide, typically requiring resolution under severe time constraints. Balancing time between projects and crisis response is a critical component for success. Detect and Mitigate Risks: Apply employee relations expertise to identify trends, gaps, and challenges; execute solution‑focused strategies and programs to mitigate risks. Crisis Management: Work reactively on crisis‑oriented partner issues under time limitations while exercising strong judgment. Project Management: Independently own large‑scale, network‑wide projects delivered on time that improve frontline partner experience. Analyze and Interpret Data: Use data and anecdotes to develop persuasive narratives and recommendations; define and measure success of programs. Artificial Intelligence (AI): Use AI tools and technologies to analyze data, automate routine tasks, and develop improved processes and communications. Communicate Effectively: Rapidly produce high‑quality written communications that concisely analyze problems and recommend solutions; design and deliver highly engaging training sessions. Collaborate: Build constructive relationships with critical stakeholders to share information and influence change. Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions. Work at Scale: Launch and manage sustainable mechanisms for entire networks. Hire & Develop the Best: Support the development and growth of our field employee relations team; may have direct reports, including Employee Relations Managers and/or Specialists. Employee Relations Managers also mentor Employee Relations Specialists. Basic Qualifications 7+ years of employee relations, labor relations, or labor/employment law experience Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint) Experience supporting large hourly workforces Experience analyzing and using metrics to identify improvements in employee Bachelor's degree Preferred Qualifications Advanced degree, JD, or other specialized training in labor/employee relations Experience building and launching programs that measurably impact positive engagement Works well in a fast‑paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills Solid sense of accountability, high‑quality judgment and sound decision‑making Ability to handle confidential information and elevate issues when appropriate Ability to quickly connect with people across a wide variety of cultural and socio‑economic backgrounds Fluency in multiple languages Previous experience managing operations This is a full‑time position that reports to an Employee Relations Principal. The successful candidate must be capable of traveling domestically at least 50% of the time with potential for additional travel when necessary, and at times with short notice. The position requires on‑site presence at least three days each week, but overall location can be open. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr