Clerk

Front Desk Clerk

Under the direct supervision of the site manager, clerks working in the front desk registration department are responsible to perform clerical work in support of registration including making appointments and processing patients.

Responsibilities:

1. Distributes and explains registration forms assisting patients in the understanding and completion of the registration process.

2. Answers front desk telephone.

3. Makes appointments by telephone and in person in the Practice Management System (PMS) for adult, pediatrics, dental, obstetrics/gynecology and other clinic appointments.

4. Updates information regarding insurance and patient demographics at each visit.

5. Performs insurance verifications as per policy and procedure.

6. Collects and files registration forms in the medical chart.

7. Assigns patients a chart number and prepares the medical record.

8. Makes copies of all necessary documents to be placed in the medical chart.

9. Enters vital demographic, insurance data and relevant notes of each registered patient in the PMS.

10. Determines fee code of patients based on sliding fee scale and patient's income documentation.

11. Directs patient payments to clerk/cashier for self-pay cash payments, co-pays, deductibles, etc.

12. Directs calls coming to the front desk department to the appropriate clinic department or individual necessary to provide follow-up.

13. Generates the patient identification card.

14. Answers patient questions about the clinic services and registration process.

15. Explains policies of the health center concerning payment of accounts, schedule of charges, co-pays, deductibles, hours of operations, etc.

16. Directs the patient to the appropriate clinic area for the patient's visit.

17. Assists the center and patients in all areas of the registration process ensuring proper clerical support for the completion, follow-up and documentation of patient information.

18. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor.

19. May be required to travel to all sites when assigned.

Minimum qualifications:

H.S. graduate or GED certificate.

One year experience in clinic setting preferred.

Ability to follow written and oral instruction.