Program Manager/Chief of Staff

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Primary Summary: The Program Manager/Chief of Staff (CoS) to the VP of Technology Infrastructure serves as a strategic partner, program leader, and operational integrator across the Infrastructure organization. This role is responsible for driving execution of key initiatives, ensuring alignment across compute, network, storage, shared services engineering, collaboration, end-user services, ITOM, ITSM, and ServiceNow platforms. Profile Description: 1. Strategy, Roadmap & Portfolio Management Own and coordinate the end-to-end Infrastructure roadmap Drive roadmap definition, prioritization, and sequencing Maintain integrated initiative view, dependencies, and milestones Establish governance processes and KPIs 2. Executive Communications & Reporting Develop executive presentations and reporting Provide status, risks, and mitigation updates Translate technical initiatives into business messaging 3. Program & Project Oversight Oversee cross-functional programs Manage risks (including audit response), dependencies, and execution alignment 4. Leadership Support & Cadence Management Manage staff meetings, agendas, and follow-ups Coordinate all-hands and leadership forums Support operating model maturity across teams 5. Events & Travel Coordination Oversee the planning leadership events, offsites, and travel logistics partnering with area Administrative Assistant 6. Vendor & Contract Management Coordinate approach used across Infrastructure for hardware, software, and services contracts partnering with Infrastructure tower leads, procurement and IT Finance point persons Assist with the management of renewals and vendor relationships 7. Cross-Functional Alignment Ensure coordination across infrastructure domains Support transformation and automation initiatives 8. Continuous Improvement Identify process improvements and efficiency opportunities Maintain documentation and tracking across initiatives Additional Responsibilities Decision support and prioritization Stakeholder engagement Change management Budget and planning support Special projects Knowledge & Experience: Strong ability to promote, champion change; start with ‘yes’ Innovative leader with the ability to question status quo, influence change and provide forward thinking Expertly operate with ambiguity and limited information Strong soft skills and judgement; understands that leadership and people skills are critical success factors Strong Project/Program Management Financial Acumen ability Ability to communicate the need for change, its purpose, and it’s expected impact to stakeholders at all levels of the organization to ensure understanding and buy-in Demonstrated ability to be disciplined and flexible at the same time Ability to understand and articulate what is critical and what is noise; keeps team focused on the priorities Demonstrated ability to drive simplified solutions to complex problems to enable positive outcomes Demonstrated success of building partnerships and alliances across the enterprise and at various levels Demonstrates decisive decision-making orientation; ability to make timely, well-reasoned decisions that balance the needs of all Demonstrated ability of influence and execute organizational and mindset changes Critical thinker with proven track record of effectively leading execution and value through highly matrixed teams Comfortable under pressure with the ability to manage to tight deadlines while maintaining quality and managing to an acceptable level of risk Effectively, clearly and concisely communicate in all methods (verbal, written, presentation) to various levels of the organization Continuous learner; quickly adapt to changing environment and personalities Leading understanding of project management principles Demonstrated ability and experience (5+ years) managing large and significant projects and/or small to medium programs (typically $4M-$10M) Bachelor’s degree or master’s degree, or related field or equivalent work experience required Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $100,070 - $157,470 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule — working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs. We care We do the right thing We have customer passion We have a winning spirit We are the We Certified by the Great Place to Work® Institute as a Great Place to Work® for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.