Workplace Experience Coordinator

Workplace Experience Coordinator

As a CBRE Workplace Experience Coordinator, you will be instrumental in delivering a world-class customer service experience to employees and guests within a designated building. This role is a core part of the Workplace Experience function, dedicated to ensuring a welcoming, efficient, and supportive environment for all occupants. You will be the primary point of contact for daily operations, contributing significantly to a positive and productive workplace.

What You'll Do:

• Serve as the first point of contact for all individuals entering the facility, greeting them with a friendly and welcoming demeanor.
• Manage front desk operations, including issuing visitor and parking passes, and meticulously following all security protocols.
• Answer telephones professionally, creating a memorable first impression for callers.
• Develop and deliver presentations to various-sized groups, effectively communicating key information.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.
• Manage janitorial and maintenance work orders as needed, ensuring timely resolution.
• Coordinate and execute essential workplace services, including mail distribution, office supply management, and supporting employee onboarding processes.
• Address inquiries and resolve complaints from employees, guests, and co-workers with a professional, customer service-driven approach.
• Organize and manage on-site events, which includes securing event spaces, coordinating set-up and tear-down, and ensuring the delivery of necessary supplies.
• Adhere to property-specific security and emergency procedures, promptly notifying appropriate parties to ensure the safety of all building occupants.
• Coordinate effectively with various vendors who supply services or goods to the workplace, including those related to facilities, events, and catering.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $55,000 annually [or $26.44 per hour] and the maximum salary for the Workplace Experience Coordinator position is $57,000 annually [or $27.40 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).