Mailroom Coordinator

Mailroom Coordinator

Position Title - Mailroom Coordinator

Department - Post Office - Group

Pay Type - Non Exempt

Appointment Type (A) - Continuing Full-Time

Hours Per Week - 30/20

Number of weeks - 52 weeks per year

Benefits Eligible - Full Benefits

Geographical - Regional

Qualifies for Relocation Reimbursement - No

Work Schedule

Job Description

General Scope of Duties - In accordance with postal regulations, sell postage supplies, weigh parcels, inform customers of available services, ready packages for shipping. Provide excellent customer service including recommending most economical, safest and quickest services; educate customers on proper packaging and special services; ensure interactions with all customers are polite and professional. Process all incoming packages and mail for distribution to students, faculty and staff.

General Duties and Responsibilities - Priority Duties and Responsibilities: In accordance with postal regulations, sell postage supplies, weigh parcels, advise customers of available services and prepare mail and packages for shipping. Provide excellent customer service including recommending most economical, safest and quickest services; educate customer on proper packaging and special services; ensure interactions with all customers are polite and professional. Receive and distribute parcels from commercial courier services. Process undeliverable mail; forward US mail during absences from campus. Handle cash, make change, and maintain staff accountability and record office charges. Oversee and assist student workers at the window as customers come to collect their mail and packages. Oversee and train on-call clerks in mail processing and distribution. Maintain adequate postage, cash and work supplies. Balance cash drawer weekly and report any shortfalls or overages to Printing and Mailing Services manager immediately; record results in daily log. Advise manager of any problems immediately. Post accounts for services rendered. Work with student employees for distribution of mail. Answer phone calls and emails in a courteous and professional manner. Assist courier in their duties and fill in on occasion as needed to cover primary courier days off. Work with and update process documentation as necessary. Other duties as assigned or as necessary.

Education and Skills - High school diploma or equivalent with experience required, associates degree preferred. Valid driver's license. Strong customer service skills. Knowledge of USPS mail handling regulations preferred. Basic math and problem solving skills. Comfortable using computers, systems, printers, etc. Ability to interact well with a variety of people from all aspects of the college and community. Ability to lift 50 pounds. Ability to stand for extended periods of time. Attention to detail. Well-organized, able to work under pressure, prioritize, plan and accomplish goals. Ability to work alone and as part of a team. Ability to work a flexible schedule. No travel required.

Preferred Qualifications

Physical Demands

Driving Required - Yes

Salary Range - $19-$22

Note - Connecticut College is committed to fair and competitive compensation. The final offer will reflect the candidate's experience, education, and the institution's pay structure to ensure internal equity.

Applicant Credentialing - Thorough applicant credentialing will be conducted on the selected candidate which will include criminal records check, DMV check and depending on the position psychological exam and pre-placement physical.

Posting Detail Information

Open Date - 05/15/2026

Applications accepted through

Open Until Filled - Yes

Required Documents

1. Resume
2. Cover Letter

Optional Documents