Director of Customer Success — SMB & Mid‑Market (Remote)
Fundraise Up
- Remote job
Fundraise Up is seeking a Director of Customer Success to lead a remote LATAM-based team focused on non-profits. This role involves driving engagement and retention for mid-market customers, leveraging AI to enhance service quality. The ideal candidate has extensive experience in SaaS Customer Success and a strong background in managing remote teams. Responsibilities include developing workflows, coaching teams, and maintaining high standards of customer engagement. #J-18808-Ljbffr Fundraise Up
- A leading SaaS company based in New York seeks a Manager of Customer Success to lead and scale success programs for mid-market and SMB customers. This role involves managing a team of Customer Success Managers, driving retention and expansion metrics, and designing playbooks...Suggested
- Space Executive is seeking a Customer Success Manager for SMB and mid-market accounts. This remote role focuses on managing the entire customer lifecycle effectively from adoption to renewals and upsell opportunities. The ideal candidate will have over 2 years of SaaS Customer...Remote job
- Relias US is seeking a Director of SMB/MM Sales to lead and develop sales managers and teams,... ...revenue growth and retention across SMB and Mid‑Market segments. This role focuses on strategy... ...environment, with a hybrid onsite/remote work model in North Carolina. #J-18808...Remote work
$150k - $200k
The Role The Team Lead, Customer Success role at CodeSignal is responsible for leading a team... ...(CSMs) serving the growth segment (SMB and mid‑market). This strategic leadership role will... ...Employer. Globally distributed, fully remote team Competitive salary, equity, and...Remote workLocal areaHome officeFlexible hours$116.67k - $129.17k
...advanced performance marketing ("Demand Generation")... ...both the sales team and customers on specialized product... ...Experience in end‑to‑end SMB and/or Mid‑Market Digital... ...plans that result in success for our partners and Uber... ...Unless approved for full remote work, employees must spend...Remote workFull timeWork at office- ...Surface Commercial Sales Specialist for a fully remote role based in the United States. You will own a portfolio of SMB and mid-market accounts, driving Surface device revenue... ...deal execution. You will collaborate with customers, partners, and internal teams to accelerate...Remote job
- ...execution. We care deeply about our customers and the details that make... ...or Charleston (open to remote for the right candidate) who... ...closely with leadership, BDRs, and marketing. What you’ll do Own the full... ...as an AE Experience selling SMB or mid‑market deals in a high‑velocity...Remote workFull timeFor contractorsWork from home
$144k
...transforming how companies engage with customers using intelligent AI Agents. From customer support to marketing to sales, businesses rely on... ...in Culver City. Friday is remote from home. What you'll... ...the entire sales process for SMB & Mid Market accounts, from lead...Remote workWork at office- ...The Mid-Market AE will sell our software to small and... .... They will source new customers through outbound efforts... ...ARR, and ensuring client success. Business... ...Experience selling to SMB technical service providers... ...Benefits Benefits: 100% remote w/ no office mandate |...Remote workWork at office
$155k - $167k
...Title: Account Executive, Mid Market Reports to: CRO... ...AI capabilities to help customers work faster and grow smarter... ...Engineers, Partner Success, and Marketing teams to... ...presence platforms, or SMB-focused SaaS solutions.... ...in the office, two days remote. Duda is an equal opportunity...Remote workWork at officeFlexible hours$90k - $100k
...expanding into the US market, to sell to new logo mid-market accounts.... ...essential) This is a remote role , but we are looking... ...will travel to meet customers. What we’re looking... ...selling to SMB Experience managing... ...and ensure customer success Stay on top of industry...Remote workPermanent employment$132.89k - $166.11k
...generating new opportunities, acquiring new customers, and building even stronger... ...unify the team. What you’ll do As a Mid-Market Customer Success Manager II, you will own a book of business... ...up to four weeks per year of fully remote work! Responsibilities Develop a...Remote workWork at officeWork from home3 days per week$10 per hour
...Mid-Market Account Executive (M/W/D) Wir bei SoSafe haben das Ziel... ...Teams wie Pre-Sales, Customer Success und Partner Managern zusammen... ...idealerweise mit Fokus auf SMB- oder Mid-Market-Kunden. ~... ...Standort: Kln/deutschlandweit (Remote) bei uns arbeitest du hauptschlich...Remote workFlexible hours$70k - $80k
EverCommerce is seeking a detail-oriented Mid-Market Customer Success Manager to support healthcare organizations using our EHR platform. This position... ...and location. This role offers flexibility in work arrangements, including remote options. #J-18808-Ljbffr EverCommerceRemote job$20k - $100k
Trek Health is seeking a Customer Success Manager for mid-market accounts based in California. The role involves owning the full post-sale lifecycle,... ...0, with full medical benefits and equity participation, and supports remote work options. #J-18808-Ljbffr Trek HealthRemote work$200k - $250k
...Mid-Market Account Executive As a Mid-Market Account Executive, you... ...Strategic teams. This is a remote, US-based role. Responsibilities... ...and helping our partners be successful with our solutions... ...analytical discipline in consumer or SMB financial services is a plus...Remote workLive inHome officeFlexible hours- Stratus is seeking a Customer Success Manager for the Commercial Mid-Market team. In this remote role, you will manage a portfolio of accounts, ensuring customer success and satisfaction by building strong relationships and driving renewals. The ideal candidate has over...Remote job
$116.5k - $210.2k
...big love we give our customers. All team members... ...acquiring and expanding mid-sized business... ...tailored solutions. Success is measured by... ...organization by increasing market presence and... ...Though listed as WA-Remote, the candidate for... ...environment. Prior SMB, Mid-Market or Enterprise...Remote workFull timeTemporary workPart timeWork experience placementLocal areaFlexible hours$95k - $115k
Overview Customer Success Manager, Mid‑Market at monday.com located in Atlanta, GA. The role is a hybrid position based in the Denver office where you... .... Monthly stipends for food, wellness, and commuter/remote work. Fully dedicated learning and development program with...Remote workWork at officeLocal areaVisa sponsorship$120k - $160k
...Mid-Market Customer Success Manager Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for... ...motion and delivering excellent service to a customer from a remote position Experience with commercial Unmanned Aircraft...Remote workFull timeLocal areaRelocation package$70k - $80k
...and empower the lives of our 725,000+ customers. As a leading service commerce... ...Wellness industries. We’re seeking a Mid-Market- Customer Success Manager to support healthcare organizations... ...team, we are used to working remotely across different time zones. This role...Remote jobWork at officeLocal areaImmediate startFlexible hours- ...meets our clients' needs. Your success will be measured by your... ...across target accounts in the US market Lead complex deal cycles involving... ..., with a strong focus on mid-market deals - A must ~ Proven... ...roles. A hybrid/remote working environment. Opportunities...Remote workWork from home
- A leading SaaS company in New York is seeking a Manager of Customer Success to lead a team focused on mid-market and SMB customers. The ideal candidate will have 5 - 7 years of experience in Customer Success, with a proven track record in B2B SaaS. Responsibilities include...
$125k - $135k
We’re looking for a Mid-Market Customer Experience Manager to own a focused portfolio of customers... ...through onboarding, adoption, and long-term success to improve how they operate and scale.... ...managing mid‑market or complex SMB customers in a SaaS environment, with a...Work experience placementLocal areaFlexible hours$100.07k - $157.47k
Voya Financial, Inc. is seeking a Client Relationship Manager for the Mid-Market to build and maintain trust-based relationships with client stakeholders in Chicago and other locations. The role focuses on client satisfaction, retention, and optimizing service delivery...Remote job$65k - $75k
...Client Onboarding Manager - Mid-Market Retirement Apply locations Work... ...other providers. Provide customized service and communications throughout... ...issues that may impact the success of the transition. Plan and... ...: Office or hybrid office/remote environment Compensation: The...Remote workFull timeContract workWork at officeWork from home$100.07k - $157.47k
Client Relationship Manager Mid - MarketSkip to main... ...Manager Mid - Market page is loaded## Client... ...do this together — with customers, partners and colleagues... ...skills which are key to success in our culture:* ****Customer... ...office and some days remotely, providing flexibility...Remote workContract workPart timeWork experience placementWork at officeLocal areaWork from homeFlexible hours$50k - $250k
...Mid-Market Account Executive Chicago Gong harnesses the power... ...alongside the world's most successful revenue teams. Powered by the... ...understand their teams and customers, automate critical sales workflows... ...to help you succeed in a remote environment. The...Remote workWork from homeFlexible hours- ...Driving new customer acquisition, the full-time Account Executive, Mid-Market will manage a book of business and build strategic deal plans while working remotely. Key responsibilities Build and execute... ...teams to enhance customer success Required qualifications 5+...Remote workFull time
- ...Join to apply for the Customer Success Manager (SMB) role at Nirvana This range is provided by Nirvana.... ...relationships with a portfolio of SMB and mid-market customers Guide new customers through... ...mental health wellness benefit Remote work/home office support Equity compensation...Remote workFull timeWork at officeWork from homeHome office3 days per week
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