Business Analyst

Summary Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. Job Description We are seeking a new team member who is ready to work with innovative technologies in a forward-thinking organization that is always pushing boundaries. You must be curious and take excitement in finding creative solutions that increase the value of final products so that end-users and stakeholders are excited about the results. You must have confidence and share the passion for innovation and making a difference for clients we serve. The ideal candidate has experience in external client-facing roles, as a business analyst, an implementation analyst, or as a client support analyst. Responsibilities Build and maintain strong client relationships as the primary point of contact for day-to-day operations, issues, escalations, and projects as a primary analyst. Conduct requirements definition sessions, create entity relationship definitions, application and business workflow analysis and contribute to SDLC as needed. Act as liaison between the client and technical staff – collaborating with scrum teams to analyze requirements and conveying technical information so that non-technical individuals can understand. Participate in Scrum Ceremonies – Sprint Grooming, Planning, Retrospectives, etc. Participate in QA/UAT Testing processes as needed. Coordinate client UAT efforts and manage issues log as needed. Provide services such as troubleshooting, consultation, and education to clients on Aperia software products, industry trends, and best practices. Act as a SME for your product line and conduct training sessions as appropriate. Monitor client backend processes and work with appropriate teams to resolve issues in an extensive ETL environment. Run data queries to aid in requirements gathering and client support. Recommend options, new approaches, and initiatives as appropriate to ensure efficient use of the software platform for the client's needs. Successfully engage in multiple initiatives simultaneously. Qualifications Bachelor’s degree in Information Systems, Information Technology, Computer Science, Business, or equivalent technology degree/experience 2 + years of experience in a BA role with increasing responsibility Excellent written and interpersonal communication skills Strong attention to detail with a proactive mindset and a passion for continuous learning Must be able to communicate effectively with diverse types of customers, employees, and various management levels both within Aperia, clients, and vendor organizations to identify and resolve system, network, software application, and customer service issues Experience eliciting and documenting software requirements Analytical skills, including a thorough understanding of how to interpret business needs and translate them into user friendly software and operational requirements to maximize value Ability to formulate and execute test plans to ensure business needs are met Software Project Management experience QA use cases, QA testing, and Bug Tracking tools Intermediate knowledge of project management practices and project life cycle phases Understanding of the software development life cycle (SDLC) and Agile methodologies SAFe methodology is a plus Proficient using Office 365 products including SharePoint Able to facilitate a large group of multidiscipline participants to agree on common objectives using facilitation techniques to brainstorm, reduce conflict, and identify solutions Moderate SQL experience writing queries and data analysis Proficiency in Azure Dev Ops is a plus Previous programming experience and writing complex T-SQL queries is a plus Previous programming experience in .NET, React, and API-centric code bases is a plus Experience in the Financial or Electronic Payment Processing industry is a plus Eligibility Requirements Must be willing to submit to a background investigation and drug test as part of the selection process. This position is not eligible for sponsorship. Job Type Full-Time Schedule Monday to Friday Willingness to participate in late night calls periodically Work Location Dallas, TX (Hybrid) Benefits Health insurance Health savings account Dental insurance Vision insurance 401(k) matching Life insurance Paid time off Parental leave Disability insurance Childcare assistance Education reimbursement Fitness membership Volunteer time off This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only. #J-18808-Ljbffr