Business Development Manager, Road US

Business Development Manager, Road US

Itasca, Nearest Major Market: Chicago

The Business Development Manager is responsible for driving profitable growth for DSV Road through the acquisition of new customers, reactivation of dormant accounts, and development of customer relationships within the small- and medium-sized customer segment. This role promotes DSV's road transportation, freight brokerage, and logistics solutions, identifies new business opportunities, develops a pipeline of prospective customers, and converts opportunities into active, revenue-generating accounts through consultative selling and relationship management. The Business Development Manager works closely with Pricing, Operations, and Sales Support teams to develop transportation and logistics solutions that align with customer needs and business objectives. The position is responsible for managing customer relationships throughout the sales process, supporting successful onboarding, and creating long-term customer value through responsive service, effective communication, and ongoing business development efforts. This role requires strong relationship-building skills, sound business judgment, and the ability to prioritize opportunities and sales activities to achieve revenue growth and customer acquisition objectives within the small- and medium-sized customer segment.

Duties & Responsibilities:

• Identify and pursue new business opportunities within the small- and medium-sized customer segment and assigned territories.
• Acquire new customers through prospecting, networking, referrals, industry engagement, and relationship-building activities.
• Reactivate inactive or dormant customer accounts and develop strategies to increase customer engagement and revenue generation.
• Develop and maintain a portfolio of small- and medium-sized customer accounts to support revenue growth, customer retention, and long-term business development objectives.
• Develop and maintain a pipeline of prospective customers and business opportunities.
• Convert qualified opportunities into active, revenue-generating customer accounts.
• Identify opportunities to expand services within existing and prospective customer accounts.
• Meet or exceed assigned revenue, customer acquisition, and business growth objectives.

Customer Relationship Management:

• Build and maintain strong relationships with prospective and existing customers.
• Conduct customer meetings and discussions to understand transportation needs, business challenges, and service requirements.
• Serve as a primary point of contact for assigned customer opportunities throughout the sales process.
• Maintain regular communication with customers to support relationship development and long-term account growth.
• Support customer retention efforts by identifying opportunities to strengthen customer partnerships and increase service utilization.
• Assist in resolving customer concerns through collaboration with internal stakeholders.

Sales Execution & Solution Development:

• Assess customer transportation requirements and collaborate with internal operations teams to develop effective transportation and logistics solutions.
• Present DSV Road service offerings to prospective customers.
• Participate in customer discussions regarding transportation services, pricing proposals, and business opportunities.
• Collaborate with Pricing, Operations, and Sales Support teams to develop competitive and customer-focused solutions.
• Prepare and present customer proposals, service recommendations, and sales presentations.
• Support successful customer onboarding and implementation activities to promote a positive customer experience and repeat business.

Market & Opportunity Management:

• Monitor market activity, customer trends, and competitive information to identify business development opportunities.
• Maintain accurate customer, opportunity, pipeline, and forecast information within company CRM systems.
• Track sales performance and opportunity progression to support achievement of business objectives.
• Provide updates, forecasts, and reports regarding business development activities and sales performance.
• Prioritize customer opportunities and sales activities to maximize effectiveness and revenue growth.

Other Duties:

• Perform additional duties, responsibilities, and special projects as assigned.

Qualifications & Experience:

• High school diploma or equivalent required; Associate's degree or Bachelor's degree in Business, Logistics, Sales, Marketing, or a related field preferred.
• 1-3 years of sales, business development, commercial, or related experience preferred.
• Experience building customer relationships and supporting revenue growth initiatives preferred.
• Experience working in a KPI-driven, goal-oriented, or customer-focused environment preferred.
• Familiarity with CRM systems (Microsoft Dynamics or similar) and pipeline management tools preferred.
• Transportation and logistics industry experience preferred.
• Domestic freight brokerage or related transportation experience preferred.

Skills & Competencies:

• Strong verbal, written, and interpersonal communication skills.
• Ability to build and maintain customer relationships.
• Customer-focused mindset with strong relationship management skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving and critical-thinking skills.
• Basic business and commercial acumen.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong collaboration and teamwork skills.
• Proficiency with Microsoft Office applications and CRM systems.
• Self-motivated with the ability to work independently and achieve performance goals.

Physical Demands:

• The position primarily involves sedentary office work requiring extended periods of sitting and frequent computer and telephone use.
• The employee must be able to communicate effectively with customers, employees, and business partners through in-person meetings, telephone conversations, and virtual communication platforms.
• Occasional standing, walking, reaching, and lifting of light office materials up to approximately 15 pounds may be required.
• The role may require periodic travel to customer locations, company facilities, industry events, and business meetings, including travel by automobile and occasional air travel.

Work Environment:

• This position operates primarily in a professional office and customer-facing environment.
• The role requires frequent interaction with customers, vendors, and internal stakeholders and involves regular use of computers, communication technology, and CRM systems.
• The Business Development Manager works in a fast-paced, results-oriented environment requiring effective prioritization, relationship management, and collaboration across multiple functions.
• Periodic travel to customer locations, company facilities, and industry events may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Compensation:

• The expected base pay range is $55,000.00 – $70,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
• This role is eligible for a commission program.

DSV – Global transport and logistics:

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.