Implementation Manager

Role Description

As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments.

You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes.

Impact & Scope: Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks.

Core Responsibilities

• Be part of the Global Implementation team, helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility.
• Serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert.
• Consult on onboarding the rapidly growing Global 1000 customer base, ensuring they derive maximum value from the platform.
• Understand FourKites' capabilities and each customer's unique business challenges.
• Execute implementations based on specific processes, requirements, and jointly established goals.
• Facilitate the implementation process and associated activities, such as stakeholder training and regular progress meetings.
• Oversee complex enterprise projects from initiation through deployment, coordinating internal teams and external stakeholders.
• Develop comprehensive project roadmaps with clear milestones, managing scope changes and identifying potential challenges early.
• Serve as a liaison to the product team, providing real-time customer feedback.
• Partner with internal stakeholders including Sales and Customer Success to deliver a cohesive customer experience.
• Analyze strengths and opportunities of the implementation approach to drive continuous enhancement.
• Maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle.

Who You Are

• 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects.
• Genuinely passionate about helping customers see the value of FourKites.
• Proven ability to present to and influence C-suite executives and technical architects.
• Excel at facilitating productive meetings and maintaining team alignment.
• Analytical capability to break down complex business processes and identify optimization opportunities.
• Track record of delivering projects that meet or exceed customer expectations.
• Ability to translate technical concepts clearly to business stakeholders.
• Proven success collaborating across sales, product, engineering, and customer success teams.
• Strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus).
• Committed to continuous learning and improvement.
• Able and willing to travel to customer sites for key implementation milestones (20-25% travel expectation).

Compensation

The expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. This position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

• Medical, Dental & Vision benefits starting on first day of employment.
• 401k Retirement savings with employer match.
• Bonus and incentive compensation as well as employee stock option program.
• Employer paid life insurance and short term disability insurance.
• Generous PTO, global recharge days, and volunteer days.
• Paid parental leave for all parents.
• Family planning and inclusive wellbeing resources.
• Technology reimbursement.
• Commuter benefits for in-office employees (Chicago).
• Annual Wellness Stipend.
• Ongoing learning & development opportunities.