Internal Sales Account Manager

Job Description

Job Description

The Internal Sales Account Manager will play a key role in supporting and driving sales growth by managing existing customer accounts, coordinating with the external sales team, and proactively developing new business opportunities. This role is office-based and requires strong organizational skills, consistent follow-up, and effective communication with customers and internal stakeholders. 
Key Responsibilities

1. Account Management

• Manage and maintain relationships with existing customers 
• Follow up on ongoing orders and ensure timely reordering 
• Monitor customer activity and identify opportunities for growth 
• Provide excellent customer service and resolve inquiries efficiently

2. Sales Support & Lead Follow-Up

• Work closely with the sales team to follow up on new leads 
• Conduct outbound calls to prospective customers to introduce products and schedule meetings 
• Qualify leads and coordinate handoff to external sales representatives when needed

3. Order Management & Coordination

• Process and track customer orders in coordination with operations 
• Ensure accurate and timely communication regarding order status 
• Support sales team in achieving monthly and quarterly targets 

4. Marketing & Materials Distribution

• Send product information, marketing materials, and samples to customers and sales representatives 
• Ensure all stakeholders have updated and relevant product information 

Required Skills & Qualifications

• Proven experience in account management, internal sales, or customer service
• Strong phone sales and communication skills
• Highly organized and detail-oriented
• Ability to manage multiple tasks and follow up consistently
• Proactive, results-driven mindset 
• Experience in healthcare, pharmaceuticals, or medical devices (preferred but not required)

Work Environment

• Full-time, office-based position in Aventura, Florida
• Collaborative work with internal sales and management teams