Principal Strategic Consultant (AI Delivery)

Role Description

Cornerstone is seeking a Principal Strategic Consultant (AI Delivery) to lead the successful implementation and deployment of AI solutions across global enterprise customers. This role is responsible for driving delivery excellence across Workforce AI (Intelligence+, Skills Architect, PeopleGraph, Agent Packs, and emerging AI-powered solutions).

• Own end-to-end customer execution from Solution Design handoff through HyperCare.
• Develop delivery plans, implementation strategies, and governance frameworks.
• Establish project milestones, success measures, and operational readiness criteria.
• Ensure successful deployment, customer launch readiness, adoption, and transition to Customer Success.
• Serve as the primary delivery leader for customer engagements.
• Act as the trusted delivery advisor for executive customer stakeholders.
• Facilitate executive steering committees and status reviews.
• Build strong relationships with customer stakeholders.
• Manage expectations, risks, dependencies, assumptions, decisions, and executive escalations.
• Coordinate Advisory, Solution Design, Product Management, Engineering, Forward Deployment Engineering (FDE), Customer Success, Sales, Delivery Services, and customer stakeholders.
• Ensure alignment between solution definition and implementation execution.
• Drive testing, validation, launch readiness, and deployment activities.
• Support transition through HyperCare to Customer Success.
• Lead implementation governance and executive milestone reviews.
• Ensure delivery gates and readiness criteria are achieved before progressing through implementation phases.
• Track delivery health and proactively resolve delivery risks.
• Establish repeatable delivery processes, governance models, and implementation best practices.
• Identify opportunities to improve implementation efficiency and scalability.
• Contribute to the Workforce AI Delivery Methodology, Playbook, and reusable implementation assets.
• Capture lessons learned to continuously improve global delivery.

Qualifications

• 8+ years of experience in enterprise SaaS delivery, implementation leadership, program management, consulting, or customer execution.
• Experience managing complex enterprise customer implementations.
• Strong executive stakeholder management skills.
• Experience leading cross-functional teams in matrixed organizations.
• Exceptional communication and organizational skills.
• Can travel up to 25% for client site visits.

Requirements

• Workforce technology experience.
• HR technology experience.
• Enterprise software implementation experience.
• Global customer delivery experience.
• Experience working with AI-enabled software solutions.

Benefits

• Total Rewards: equitable pay, market-driven research, and skill-based appraisals.
• Comprehensive compensation package including annual bonuses and program-specific awards.
• BASE salary range for this position is: 128500 - 205600 USD.