Human Resources Supervisor

Position Summary

We are seeking a HR OPS with a strong focus on recruiting to drive end-to-end hiring across the U.S. and international markets. This role will be the backbone of our regional HR infrastructure, overseeing end-to-end payroll processing via Paychex , managing comprehensive benefit programs, and ensuring compliance for both direct hires and contingent workforces. You will play a critical role in optimizing labor costs and enhancing operational efficiency as we scale our end-to-end logistics network.

Key Responsibilities

1. Payroll & Compensation Management

• Execute bi-weekly/monthly payroll for exempt and non-exempt employees using Paychex Flex , ensuring 100% accuracy and compliance with federal/state tax regulations.
• Monitor and audit automated time-tracking systems to manage attendance, overtime, and leave of absence.
• Act as the primary point of contact for all payroll-related inquiries from employees and external tax authorities.

2. Benefits Administration & HR Operations

• Administer group medical, dental, and vision insurance plans, including open enrollment, COBRA, and life event changes.
• Manage the full lifecycle of HR operations: from onboarding logistics and I-9 verification to offboarding and personnel file maintenance.
• Maintain and update the HRIS (and Flow-X internal SaaS) to ensure data integrity for the North American region.

3. Contingent Workforce & Labor Management

• Oversee the management of contingent workers (labor dispatch/staffing agencies) , ensuring contractual compliance and performance tracking.
• Collaborate with staffing partners to ensure timely invoicing and workforce scaling according to warehouse/logistics demands.

4. Labor Cost Analysis & Reporting

• Conduct regular labor cost analysis , tracking metrics such as turnover costs, overtime trends, and benefit utilization.
• Provide data-backed reports to management to support budgeting and headcount planning for the US market.

• Qualifications

  • Experience: 8-10 years of HR operations and payroll experience in the US/North America. Experience in Logistics, Warehousing, or Supply Chain is a major plus.
  • System Proficiency: Have hands-on experience with Paychex (Flex) . Proficiency in advanced Excel (Pivot Tables, VLOOKUP) for cost analysis is required.
  • Knowledge: Deep understanding of US labor laws (FLSA, ADA, FMLA) and payroll tax requirements across multiple states.
  • Education: Bachelor’s degree in HR, Business Administration, or a related field. SHRM-CP or PHR certification is highly preferred.
  • Skills: Exceptional attention to detail, ability to handle sensitive/confidential information, and a proactive "problem-solver" mindset.
  • Language: Fluent in English, Spanish and Chinese as plus.