Temporary Learning Operations Admin

Role Description

The Learning Operations Admin is a temporary hourly role that helps keep Curana’s Learning support work organized, responsive, and moving through the end of the year. This person will help triage and manage the learning inbox and company intranet inbox, maintain trackers and task boards, complete routine tasks in Workday Learning and related systems, and provide dependable administrative support to the Learning & Development team.

This is an administrative support role. It is best suited for someone who is highly organized, detail-oriented, comfortable working across multiple systems, and strong in follow-through, customer service, and day-to-day execution.

Essential Duties & Responsibilities

• Triage and manage incoming requests in the learning inbox and company intranet inbox, ensuring items are acknowledged, routed, tracked, and closed out appropriately.
• Monitor inboxes for urgency, follow established response patterns, and escalate issues when needed.
• Maintain trackers, task boards, and other operational tools used to monitor requests, assignments, completions, and follow-up items.
• Support the Learning team’s intake and coordination processes by helping log requests, update statuses, and keep work organized and moving.
• Complete basic administrative tasks in Workday Learning, such as checking completion status, locating learning records, helping with assignments or enrollments, running and sharing reports, and supporting routine follow-up.
• Test learning content for basic functionality prior to launching trainings in Workday.
• Provide first-line support for common Workday Learning questions using established guidance and escalation paths.
• Provide light administrative support related to Curana Hub, primarily by monitoring the inbox, routing questions, documenting requested updates or issues, maintaining up-to-date documents, and helping ensure requests get to the right owner.
• Help document Curana Hub issues or requests clearly so they can be handed off through the defined support process.
• Keep documentation, shared folders, templates, and process references organized and current.
• Coordinate with team members to ensure open requests, tagged inbox items, and action items are visible and moving.
• Provide varying general administrative and operational support to the Learning & Development team as assigned.
• Perform other duties as assigned.

Qualifications

• 1–3+ years of administrative, coordination, operations, customer support, or shared-services experience.
• Strong organizational skills and comfort managing multiple requests at once.
• Excellent follow-through and attention to detail.
• Clear written communication and a professional, helpful service mindset.
• Comfort working in systems like Workday, Microsoft Outlook, Teams, SharePoint, and similar platforms.
• Ability to learn defined processes quickly and apply them consistently.
• Comfort handling routine questions, triaging requests, and knowing when to escalate.
• Experience managing high-volume inboxes, trackers, task boards, support queues, or ticketing platforms such as Freshservice strongly preferred.
• Experience supporting LMS, training operations, or internal support workflows preferred.
• Experience supporting shared mailboxes or request-routing processes preferred.
• Experience with Monday.com or similar task-tracking tools is a plus.

Knowledge, Skills, and Abilities

• Superior organizational and logistical skills.
• Strong attention to detail and accuracy.
• Resourceful problem-solving and troubleshooting abilities.
• Understanding of the supportive, customer-service role of a shared service, ideally a learning and development function.
• Excellent communication skills, especially with proactive and timely messaging in a virtual-first organization.
• Ability to manage repeatable operational work with consistency and strong follow-through.
• Ability to work independently while staying closely coordinated with a team.