Strategic Account Executive

Say hello to the ecommerce OS.

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

Your Role

We're looking for an experienced Strategic Account Executive to own Swap's most complex, highest-value opportunities. You'll run multi-threaded sales cycles into enterprise e-commerce brands and global retailers, engaging C-suite and VP-level stakeholders across commercial, operations, finance, and technology functions. This is not a velocity role - you'll be trusted with a concentrated book of named strategic accounts where deal sizes, stakeholder complexity, and commercial nuance demand a consultative, operator-minded approach.

You'll partner closely with executive leadership, product, marketing, and customer success to shape bespoke commercial narratives, navigate procurement and legal, and land logo-defining wins that shape Swap's enterprise trajectory.

This is a hybrid role based in Austin, with three in-office days per week.

Key Responsibilities

• Own a named list of strategic enterprise accounts end-to-end, from account planning through to close and expansion
• Lead executive-level discovery with CFOs, COOs, CTOs, and Chief Digital Officers to uncover strategic pain and quantify commercial impact
• Build and execute multi-threaded account strategies across complex buying committees, often spanning multiple geographies and business units
• Craft tailored commercial narratives around Swap's cross-border, tax, returns, demand planning, and agentic storefront capabilities - tying them to board-level priorities
• Navigate sophisticated procurement, legal, security, and finance processes to structure and close six- and seven-figure ARR deals
• Partner with product and executive leadership to shape deal structures, custom commercials, and strategic partnerships
• Forecast with precision and maintain rigorous pipeline hygiene in HubSpot, Gong, and LinkedIn Sales Navigator
• Act as a trusted advisor to prospects, and as a voice-of-the-market internally to product and GTM leadership

Qualifications

• 7+ years closing complex SaaS deals, with a demonstrable track record in enterprise or strategic segments
• Proven history of consistently exceeding quota on six- and seven-figure ARR deals with 6-12+ month sales cycles
• Experience selling into enterprise e-commerce, retail, or consumer brands - ideally across commerce infrastructure, payments, logistics, or operations software
• Executive presence and the credibility to hold strategic conversations with C-suite and VP-level buyers
• Mastery of a modern enterprise sales methodology (MEDDPICC, Command of the Message, Challenger etc)
• Deep understanding of the e-commerce ecosystem, tech stack integrations, and the commercial levers that matter to global brands
• Experience navigating procurement, legal, and security reviews at large organisations

Who You Are

• Strategic and commercially sharp - you think like an operator, not just a seller
• A confident, credible communicator who can move fluidly from boardroom to product deep-dive
• Highly organised and disciplined in managing long, complex cycles across multiple stakeholders
• Intellectually curious about commerce, AI, and how global brands actually run
• Ambitious and competitive, but measured - you play the long game on accounts that matter
• Collaborative by default, knowing strategic deals are won as a team

Benefits

• Competitive base salary with uncapped commission structure
• Meaningful stock options in a high-growth startup
• Competitive PTO with public holidays additional
• Private Health
• Pension
• Wellness benefits
• Breakfast Mondays

Diversity & Equal Opportunities

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.