IT System Administrator (Managed Services Provider)

System Administrator We're a growing Managed Services Provider that delivers secure, reliable, and scalable IT solutions to small and mid-sized businesses. As a System Administrator, you'll play a hands-on role in supporting and optimizing client environments—from Microsoft 365 to network infrastructure to remote access and endpoint security. You'll work directly with business leaders, contribute to meaningful projects, and help keep mission-critical systems running smoothly. If you're someone who enjoys solving real-world technical problems and making a measurable impact, this is the role for you. We value people who are proactive, detail-oriented, and eager to grow. In return, we offer competitive medical, dental, and vision coverage, a 401(k) with company match, generous PTO, paid holidays, bonuses, and an Employee Assistance Program (EAP). Our company culture is built around mentorship, trust, and continuous learning—with a clear path for advancement and certification support to help you grow your technical skill set. Day to Day Install, configure, and maintain desktops, servers, network devices, printers, and applications Deliver expert-level support both remotely and on-site to troubleshoot system or connectivity issues Monitor infrastructure performance, identify bottlenecks, and take corrective action proactively Manage user accounts, permissions, MFA, and endpoint protection using Active Directory and security tools Administer and support Microsoft 365 (Exchange, Teams, OneDrive, SharePoint) and backup/disaster recovery platforms Maintain up-to-date documentation, SOPs, system diagrams, and asset inventory records Experience 2+ years of experience in a technical support or sysadmin role within a Managed Service Provider (MSP) Strong knowledge of Windows Server, Active Directory, Microsoft 365, networking, and endpoint management Familiarity with firewalls, VPNs, switches, and routers (Cisco, Ubiquiti, SonicWall a plus) Comfort with tools like remote monitoring and management (RMM), ticketing systems, and PSA platforms Solid communication skills, strong attention to detail, and a commitment to excellent documentation Salary + Benefits Medical, dental, and vision insurance 401(k) with employer match Generous PTO and paid holidays Employee Assistance Program (EAP) Certification reimbursement and training resources Mileage reimbursement Supportive, people-first company culture Bowman Williams