Content Operations Specialist
IT Resource Hunter
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We're Hiring! | Content Operations Specialist/Manager, UGC Community
Are you passionate about building user-generated content (UGC) communities from the ground up? Do you thrive in fast-paced, high-growth environments where you can shape strategy, build systems, and engage creators? We’re looking for a Content Operations Specialist or Manager to lead the development and growth of a thriving content ecosystem.
This role is ideal for someone who blends strategic thinking with hands-on execution, and who’s excited to own the full lifecycle of a content-driven community — from creator recruitment to content quality, community engagement, and platform innovation.
What You’ll Do
- Build and scale the UGC content ecosystem from 0 to 1
- Develop and manage a creator system (KOCs/KOLs): discovery, recruitment, activation, and retention
- Design incentive mechanisms and engagement programs to boost creator output and satisfaction
- Plan and execute community events , interactive challenges, and content campaigns
- Partner with product and marketing teams to enhance platform features and branded content initiatives
- Monitor community trends and content performance to drive strategy using data analytics
- Maintain content quality and safety , ensuring a positive user experience
- Actively communicate with creators to address needs, gather feedback, and build loyalty
What You’ll Bring
- 3+ years of experience in content operations, creator/influencer management, or UGC community building
- Proven track record in building or scaling a content ecosystem or creator program
- Strong knowledge of community dynamics , content strategy, and user behavior
- Excellent skills in content planning , user operations , and data interpretation
- Exceptional cross-functional collaboration and project management abilities
- Fluent in Chinese and English (written and spoken)
- Bonus: Experience in news, lifestyle, or general knowledge platforms , and a product-oriented mindset
- Be a key player in building a content-driven platform from the ground up
- Take full ownership of impactful, strategic community-building initiatives
- Collaborate with talented teams across product, marketing, and engineering
- Enjoy a competitive compensation package and top-tier benefits including:
- 401(k) with company match
- Paid time off, holidays, and parental leave
- FSA and commuter benefits
- Team events and activity budget
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Project ManagementIndustries
Software Development
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