Strategic Technical Account Manager - (AI/ML)

Strategic Technical Account Manager (TAM) Join to apply for the Strategic Technical Account Manager (TAM) role at DigitalOcean. DigitalOcean is a company that builds the simplest scalable cloud for builders. This role is for someone passionate about making an impact, building genuine relationships with senior stakeholders, and integrating infrastructure choices into business strategy. What You’ll Do Strategic Relationship Management Own the technical relationship with DigitalOcean’s highest‑value customers, including Fortune 500 companies and global technology leaders. Serve as the trusted technical advisor and executive‑facing point of contact, building deep, lasting relationships with VP‑ and SVP‑level stakeholders. Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure. Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting‑edge cloud architecture patterns. Executive Presence & Influence Engage with C‑level and VP‑level contacts with confidence, clarity, and authority. Deliver high‑impact, boardroom‑ready presentations on architecture decisions, cost‑performance tradeoffs, and innovation opportunities. Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level. Technical Consultation & Innovation Support Provide expert guidance on designing and scaling AI/ML, containerized, and GPU‑intensive workloads on DigitalOcean. Assist customers with architectural planning, workload migration, performance tuning, and incident response. Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs. Growth, Retention & Advocacy Own technical success across a portfolio of DigitalOcean’s largest and most strategic accounts. Identify opportunities for workload expansion, cost optimization, and operational efficiency. Act as the voice of the customer, providing structured feedback to influence DigitalOcean’s offerings and go‑to‑market strategies. Lead cross‑functional account planning with Account Management, Product, and Engineering. What You’ll Add To DigitalOcean Enterprise Customer Experience 7+ years supporting enterprise or strategic accounts in a customer‑facing technical role (TAM, Solutions Architect, or equivalent). Experience working with large‑scale organizations like AMD, Intel, or similar, including managing executive‑level relationships and navigating matrixed stakeholders. Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment. Technical Depth Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer‑focused platforms. Strong hands‑on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible). Programming/scripting in Python, Go, or similar—especially relevant to AI/ML and MLOps use cases. Understanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc. Understanding of AI/ML infrastructure, including frameworks like PyTorch, TensorFlow, and ONNX, with hands‑on experience optimizing GPU workloads on both NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen) platforms. Comfort with modern DevOps and data stack tools (CI/CD, GitOps, observability, pipelines). Executive Presence & Communication Proven ability to engage with and influence executive decision‑makers. Exceptional communication skills, including the ability to translate complex technical topics into strategic business impact. Comfortable presenting to large audiences, running technical workshops, and defending architectural decisions. Bonus Points Cloud certifications (AWS SA Pro, GCP PCA, Azure Architect) or NVIDIA certifications. Experience with high‑performance computing, edge AI, or hybrid/multicloud strategies. Background in startup or high‑growth environments where agility and influence matter. Familiarity with DigitalOcean’s developer ecosystem, API, and service portfolio. Compensation Range $174,240 - $217,800 This is a remote role. Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting‑edge technology company with an upward trajectory, simplifying cloud and AI so builders can spend more time creating software that changes the world. We prioritize career development. You will work with some of the smartest and most interesting people in the industry. We provide resources for growth, including reimbursement for conferences, training, and access to LinkedIn Learning. We care about your well‑being. We offer a competitive benefits array, flexible time off, and support through Employee Assistance Programs. We reward our employees. The salary range reflects market data and experience. You may qualify for a bonus and receive equity compensation. DigitalOcean is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries Internet Publishing #J-18808-Ljbffr