Executive Assistant

Executive Assistant

Location: Hybrid 3 days in NYC

Job Type: Contract-to-hire

Job Reports To: Chief Technology Officer/ Co-Founder, Chief Revenue Officer, and Chief Financial Officer

Salary Range: $100,000-120,000

Travel Expectations: up to 25%, as needed

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description

The Executive Assistant is a business-driven, proactive, and highly organized individual that will support our C-level, senior leadership while driving operational efficiency across the organization. This role goes beyond traditional administrative support and requires a strategic thinker who can manage complex projects, streamline workflows, and serve as a key liaison across departments.

The ideal candidate thrives in a fast-paced environment, demonstrates strong business acumen, and has the ability to balance executive support with operational execution. This person will thrive in a fast-paced environment, stay organized in overseeing the day-to-day operations and work on-site at our New York office. The person is able to streamline company operations and help scale as the company grows.

Key Responsibilities

Executive Support

• A business mindset and the right hand of C-level leadership
• Act as a gatekeeper and liaison between executives and internal/external stakeholders, meeting with stakeholders, investors, and search for new offices
• Provide high-level administrative support to executive leadership, including calendar management, meeting coordination, and travel arrangements
• Ability to use AI to prepare reports, presentations, and executive communications
• Manage confidential information with discretion and professionalism

Operations Support

• Lead and support cross-functional projects from planning through execution (e.g. real estate office search, set up new offices, and manage vendors)
• Set a timeline with all plans to make key decisions, logistically and culturally
• Track key initiatives, timelines, and deliverables to ensure alignment with business priorities
• Identify process improvement opportunities and implement scalable solutions
• Identify and execute in improving workflows with new tools and AI
• Assist in developing and maintaining standard operating procedures (SOPs)
• Monitor and analyze key performance indicators (KPIs) to support decision-making
• Prepare dashboards, reports, and summaries for leadership review
• Support budgeting, forecasting, and vendor coordination as needed

Cross-Functional Coordination

• Partner with teams across HR, Finance, Operations, Business Intelligence, IT, Engineering, Product, Sales and Marketing to drive initiatives forward
• Coordinate internal communications with VP, Talent Management and ensure alignment across departments

Requirements

• 8+ years of experience in executive support, operations, or a related role in a start-up, high growth environment
• Experience supporting directly and partnering with C-level Suite and senior leadership; Extensive project management skills for complex initiatives
• Experience overseeing relationships with key stakeholders, investors, vendors, and real estate brokers
• Experience of being commercially-driven with a business mindset to manage projects and operational initiatives in a fast-paced environment
• Comfort with applying and leveraging AI for work, data, metrics, reporting, and presentations
• Commercially driven, high critical thinking, problem-solving skills, negotiating skills, and excellent relationship building
• Bachelor's degree preferred, but not required

Work Style - "Growth DNA":

We are a fast-growing, early-stage company with a bold mission and significant work ahead, every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor —able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our expectations are grounded in how we work and lead every day:

• Care – You operate with a deep sense of responsibility to patients, clients, and teammates. You understand that caring for patients, people, and the business are inseparable, and you make decisions that support both long-term impact and sustainable growth.
• Curiosity – You ask "why," challenge assumptions, and seek better ways of working. You actively learn, test ideas, and pursue solutions that drive meaningful impact—especially when faced with constraints or limitations.
• Clarity – You bring structure to ambiguity. You define goals, simplify complexity, and communicate in a clear, direct, and actionable way. You understand that clarity is respect and that simplicity enables scale.
• Co-Creation – You collaborate across teams, functions, and partners. You actively seek diverse perspectives and understand that the best outcomes come from integrating ideas across the ecosystem—not working in silos.
• Craftsmanship – You are disciplined in execution and committed to continuous improvement. You focus on building high-quality, scalable solutions, balancing speed with precision, and consistently raising the bar.

Our Compensation & Benefits

• Competitive compensation commensurate with experience
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• Paid Time Off: Starting at 12 accrued vacation days/year, up to 9 accrued sick days/year, 12 holidays, and 2 give-back days
• HSA and FSA account options
• 401(k) Eligibility after 6 months of full-time employment; company matches 100% of the first 3% you contribute and 50% of the next 2% you contribute.
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.