Revenue Operations Manager, Downmarket

About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform – powered by AI that understands every conversation in real time. More than 70,000 companies rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights. Your role The Revenue Operations Manager – Downmarket and Sales Development drives scale and efficiency across high‑volume Commercial and Small Business sales motions. This role focuses on velocity, conversion optimization, and forecasting discipline in shorter‑cycle environments. It is a revenue execution role, not reporting support or an embedded business partner. The position reports to the Director of Business Operations and is hybrid, based in either Austin or Tempe. What You’ll Do Define and enforce opportunity stage entry and exit criteria. Establish deal inspection frameworks by segment and deal size. Identify and eliminate: Poorly qualified pipeline. Stalled or aging deals. Inflated close dates and optimistic forecasts. Create clear standards for when deals advance, reset, or exit the pipeline. Own forecast methodology and call discipline across segments. Standardize forecast categories (Commit, Best Case, Pipeline, etc.). Lead or co‑lead weekly forecast calls with Sales leadership. Track and surface forecast bias, slippage patterns, and risk signals. Improve forecast accuracy, confidence, and consistency over time. Design and run pipeline councils by segment. Ensure pipeline reviews are: Forward‑looking. Decision‑oriented. Action‑driven. Equip Sales leaders with consistent inspection views that drive accountability. Make pipeline hygiene a management habit, not a Revenue Operations cleanup task. Partner closely with: Revenue Intelligence & Analytics. Systems and Data teams. Translate execution issues into: Process improvements.System enforcement. Clear operating guidance. Provide structured feedback into GTM strategy and planning. Define and own the core pipeline and forecast KPIs. Hold the organization accountable to: Stage‑to‑stage conversion. Deal aging. Forecast accuracy. Ensure leaders understand why deals slip—not just that they did. Skills You’ll Bring 7–10 years of total professional experience. 4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy. Experience supporting Direct Sales Teams and/or Channel organizations. SaaS experience strongly preferred. Strong analytical mindset with the ability to turn data into decisions. Comfortable working with ambiguity and building structure where none exists. Excellent executive communication—written, verbal, and storytelling. Ability to influence senior stakeholders without formal authority. High ownership mentality: you see problems and fix them. Detail‑oriented but able to zoom out to the bigger picture. Strong experience with Salesforce, Tableau, Outreach, Clay, Scratchpad, and ZoomInfo. Familiarity working alongside tools like Anaplan, routing platforms (Leandata), or forecasting tools (Clari). Ability to partner effectively with Business systems and analytics teams. Why Join Dialpad Work at the center of the AI transformation in business communications. Build and ship agentic AI products that are redefining how companies operate. Join a team where AI amplifies every employee’s impact. Competitive salary, comprehensive benefits, and real opportunities for growth. We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting‑edge AI tools, and a robust training program that helps you reach your full potential. Our offices are inclusive and designed to cultivate collaboration and connection. The company culture has been repeatedly recognized as a Great Place to Work. Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. #J-18808-Ljbffr Dialpad Japan