Collector

The Collector

The Collector will carry out all collection activities for the credit union to minimize delinquency.

In office 5 days a week out of our St. Paul office, Saturday rotation required.

Major Duties and Responsibilities

• Responsible for all collection activities for the credit union.
• Responds to all member and employee questions regarding collection accounts/items.
• Works to collect on all delinquent loans and accounts.
• Works with members to offer suggestions and/or future steps to remedy collection items.
• Obtains payment agreements for all past due loans and accounts and follows up when necessary.
• Handles all bankruptcy filings.
• Arranges for repossessions and other legal action as required.
• Prepares delinquent accounts and loans for either repossession, further legal action, or placement with collection agencies.
• Assists in preparing delinquency reports and ensuring accuracy of information.
• Handles the resolution of all credit reporting disputes.
• Keeps abreast of all related federal and state collection laws, bankruptcy laws, etc. and advises management on the impact of any related changes.
• Evaluates present collection methods and offers suggestions to improve efficiencies to further minimize loss to the credit union.
• Maintains timely and regular attendance to meet member needs.
• Easily adapts to change and embraces new ideas.
• Prioritizes and manages multiple demands.
• Models core values and service expectations.
• Meets scorecard performance goals.
• Adheres to all current and/or future policies, procedures, and guidelines.
• Assumes all duties as assigned by management.

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit core values: Better Lives, Thoughtfully Compassionate, Minnesota's Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Requirements

Experience/Education/Certifications/Licenses

• Minimum High School degree or equivalent
• Minimum of one (1) to two (2) years' experience in collections
• Experience in bankruptcy and debt restructuring preferred

Demonstrated Knowledge

• Intermediate knowledge of collections best practices, procedures, and regulations
• Verbal and written communication skills and well organized
• Intermediate knowledge of Microsoft Office a must
• Able to perform basic mathematical calculations
• Working knowledge of Microsoft Office products
• Basic math skills
• Multi-tasking ability

Communication Skills

Ability to interact/respond to members/staff politely based on a general'script'; written communications are templated.

Physical Requirements

Ability to sit for long periods; answer calls; operate computer; limited travel.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The salary range for this position is: $25.20 -$28.50/hour. This range reflects the base salary for this position.

We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.