Customer Insights Data Analyst

Role Description

The Concentrix VOC Analytics team specializes in providing businesses with critical answers to guide their path. Using a variety of data collection methodologies underpinned by the latest data science, our team captures the voice of the customer across the lifecycle.

As a Customer Insights Data Analyst, you have the unique opportunity to work on voice of the customer research for leading companies across a number of industries. Working in a team environment, you will participate in fast-paced projects and build expertise in client management skills, data analytics, and customer experience design. The ideal candidate will possess a strong analytical background, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams, as well as the ability to translate data into clear, actionable insights and tell a compelling story with the data.

• Data Analysis and Interpretation:
  • Analyze large datasets to identify trends, patterns, and insights.
  • Develop and maintain dashboards and reports to communicate findings to stakeholders.
  • Create compelling stories that address business questions based on voice of the customer and other customer experience data.
• Client Consultation:
  • Understand the clients’ customer experience opportunities and take responsibility for planning analyses that answer, ‘what to do' and ‘why’.
  • Consult with clients to identify key business questions and data needs and translate these into analytic insights.
  • Present data-driven insights in a clear and concise manner to non-technical audiences.
• Data Visualization:
  • Prepare charts, tables, and diagrams (primarily in Power Point) to assist in analysis of business questions based on survey data.
  • Knowledge of Power BI or other business intelligence tools a plus.
• Statistical Acumen/Aptitude:
  • Expertise in understanding and interpreting statistical concepts such as key driver modeling and segmentation.
  • Effectively communicate technical data science and analysis in a way that business owners understand.
  • Have a working knowledge of how to manipulate and analyze data in R or Python.
• Collaboration and Communication:
  • Work with cross-functional teams, both internally and within clients’ organizations.
  • Own client discussions and delivery of presentations.
  • Function independently with little intermediate supervision of assigned tasks prior to completion.
• Innovation and Research:
  • Propose innovative approaches to data analysis and problem-solving.

Qualifications

• Bachelor’s or master’s degree in social sciences, market research, business analytics, or a related field.
• 3+ years of experience in data analysis, market research/voice of the customer experience or related experience in quantitative analysis.

Requirements

• Proficiency in programming languages such as Python, R, or SQL.
• Experience with data visualization tools like Tableau, Power BI, or similar.
• Experience working with generative AI, particularly LLMs.
• Familiarity with cloud platforms.
• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid learning days.