Lead Partner Success Specialist (Remote)

Be a Part of our Team! Join a dedicated team committed to advancing early childhood education through innovative technology. We are looking for a forward‑thinking, creative, and strategic Partner Specialist to drive customer success and partner onboarding. Department: Partner Success Employment Type: Full Time Location: Denton, Texas Position Overview The Partner Success team’s mission is to provide a world‑class experience for our customers. This specialist will redefine consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies, ensuring rapid realization of value, adoption, and retention. Specific Roles & Responsibilities Bilingual (English/Spanish) preferred but not required. Preference for candidates based on the East Coast (ideally within reasonable travel distance to NYC). Manage implementation and onboarding of all new and renewing partners. Deliver engaging, comprehensive trainings to customers and ensure readiness to go live. Develop product knowledge expertise to guide customers in realizing value quickly. Project manage new client implementations via email, phone, and web‑based tools. Track implementation tasks against a schedule and coordinate with internal staff to ensure timely goal completion. Take a proactive, data‑driven approach by ensuring adoption and usage metrics track with expectations. Identify churn risks and develop proactive plans to increase customer retention. Performance will be measured by overall customer satisfaction metrics as well as retention rates. Work closely with the sales team to manage the life of accounts post‑sale through renewal. Provide ongoing feedback to the Implementation team lead and department head on ways to improve onboarding success. Collaborate with Support and Development teams on improving the product based on customer feedback. High‑level customer support and communication; must comfortably answer customer questions. Adapt to evolving program implementation goals while effectively managing competing priorities and delivering high‑quality work within tight timelines. Additional Roles And Responsibilities For Large Scale Implementations Drive successful implementation, adoption, and ongoing support of early childhood education solutions across large‑scale partnerships. Manage high‑volume support channels, responding to inquiries within 48 hours and maintaining resource documentation. Plan, coordinate, and deliver virtual and in‑person training sessions for educators, coaches, and leaders; manage registrations and follow‑up. Partner with senior leadership and cross‑functional teams to plan ongoing professional learning, align on goals, and address implementation challenges. Support onboarding and adoption for new sites and initiatives, contributing to development of implementation tools and resources. Collaborate with data teams to support rostering processes, troubleshoot issues, and improve workflows. Develop and maintain user‑facing content including newsletters, help resources, and internal documentation. Coordinate webinars and platform walkthroughs to increase product utilization. Qualifications Bilingual (English/Spanish) preferred but not required. Preference for candidates based on the East Coast (ideally within reasonable travel distance to NYC). Experience with Teaching Strategies products and services highly preferred. Strong knowledge of early childhood education content and pedagogy preferred. 2‑4 years of experience in Customer Support, Customer Success, Onboarding/Implementation, or Account Management with examples of success. Bachelor's Degree in education or related fields required. Ability to communicate at multiple levels with customers (technical/non‑technical/management). Experience with Salesforce, ChurnZero, or another CRM solution highly desired. Superior organizational capabilities and time‑management skills a must. Proven track record of delivering excellent customer experiences. Strong analytical, problem‑solving, and troubleshooting skills. Excellent written and verbal communication skills. Effective organizational and presentation skills. Why Teaching Strategies At Teaching Strategies, our solutions and services rely on passionate, dedicated teams. We provide a competitive compensation and benefits package, flexible work schedules, collaboration opportunities, career advancement, and the chance to impact communities. Some additional benefits & perks while working with Teaching Strategies Competitive compensation package Employee Equity Appreciation Program Health and wellness insurance benefits 401(k) with employer match Flexible work environment Unlimited paid time off (including paid holidays and winter break) Paid parental leave Tuition assistance, professional development, and career growth opportunities Best‑in‑class technology equipment for every employee Penthouse suite in downtown DC, seconds away from Washington Nationals Stadium and Audi Field Teaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive. Equal Employment Opportunity (EEO) Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) #J-18808-Ljbffr Teaching Strategies