Administrative Specialist I - Rehabilitation Casework Technician (RCWT)

Division: EMPLOY, INDEP FOR PEOPLE W/DISAB - EIPD Agency: Dept of Health and Human Services Position Number: 60054970 Grade: NC08 About the Department The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work This Rehabilitation Casework Technician position is located in the Hickory VR/IL Unit Office in Catawba County. The primary purpose of this position is to provide administrative support and casework assistance to Rehabilitation Counselors providing transition services to students and young adults in Catawba County, but will provide back‑up support to counselors serving individuals referred from other sources. This position will be primary in processing billing for Pre‑ETS provided by the Hickory transition team. Job Responsibilities Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and required services Assisting with developing written plans of services in conjunction with the consumer, parent and/or guardian Documenting casework data and the provision of substantial services throughout the rehabilitation process in the case management system Monitoring the consumer’s progress throughout the service delivery process Preparing documents, filing, scheduling, inputting casework data, including invoices, billing documents, and correspondence to support consumer services Working with community employers/partners to assist in directly placing highly qualified consumers in appropriate jobs leading to successful employment outcomes Providing other support as designated by the counselor and completing all related administrative tasks Qualifications Minimum Education And Experience: High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. Preferred Skills: Knowledge of and/or experience working with people with disabilities Experience providing effective front‑line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in a fast‑paced setting Ability to be flexible, detail‑oriented, and organized while managing multiple priority assignments Salary and Benefits Salary Grade Range: $39,244 – $68,679 Recruitment Range: $39,244 – $49,000 Position is eligible for a hybrid‑teleworking schedule to include weekly onsite work hours. The State of North Carolina offers comprehensive benefits including health insurance options, standard and supplemental retirement plans, the NCFlex program, paid vacation, sick leave, community service leave, and paid parental leave. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. #J-18808-Ljbffr