Director of Product

Role Description

NorthStar, a division of Harris, is seeking a Director of Product who will lead the Product organization within R&D. You will report to the VP of R&D and lead a team of five spanning Product Managers, Product Owners, and Subject Matter Experts across our full product portfolio (CIS7, Customer portal, Mobile workforce management system, and adjacent products).

We have strong people and a demanding portfolio, but not yet a mature Product operating system. Intake, discovery, prioritization, roadmap communication, and outcome measurement happen, but inconsistently. We need a leader who can install that system while raising the bar on the product judgment behind every decision it produces.

You will be measured on two things:

• The quality of product decisions coming out of the organization.
• The predictability with which we deliver on them.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 20%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Expect travel to Ottawa roughly once a month, plus periodic travel to customer sites and industry conferences. Preference will be given to candidates who can work in EST timezone.

Salary: 110K - 150K

AI & Innovation Mindset: We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:

• Product judgment and outcomes
• Lead customer discovery, validate problems before we commit engineering, define success metrics up front, and measure realized value after release.
• Set the standard for what a well-reasoned product decision looks like at NorthStar.
• The Product operating model
• Design and implement the intake, discovery, prioritization, roadmap, and governance processes the team runs on.
• Make them repeatable enough that good decisions happen consistently, and light enough that they do not slow us down.
• The team
• Coach five product professionals into strategic product leaders.
• Establish clear roles and accountability.
• Build a culture of ownership, curiosity, and customer focus.
• Cross-functional trust
• Partner with Engineering, Professional Services, Sales, Support, and executive leadership.
• Improve forecast accuracy, communicate roadmap decisions clearly, and make Product a source of clarity rather than friction.

Why This Role: You will build the Product function at a company investing seriously in AI and platform modernization, serving customers whose work matters. The mandate is broad, the portfolio is real, and the executive team wants this function to succeed.

Qualifications

• 10+ years in Product Management, including 5+ leading Product teams.
• A track record of shipping products customers actually value, not just running the process around them.
• Experience building or maturing a Product operating model in a scaling organization.
• Strong product instincts: you can tell a good bet from a bad one and explain why.
• Executive communication and the ability to influence without authority.
• Bachelor's degree in a related discipline, or equivalent experience.

Requirements

• Enterprise B2B SaaS experience.
• Experience introducing modern product practices into an established organization.
• Fluency with AI-enabled product development.
• Direct experience in the utilities industry. Familiarity with utility operations, regulatory context, and the vendors and customers in this space will let you move faster and earn credibility sooner.

Benefits

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Remote work and more!