Founding Sales Development Representative

Job Description

About Us

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We're ClosedWon Talent, a sales and go-to-market recruiting agency that specializes in working with fast-growing startups. If you're exploring your next move, we might have just the opportunity for you, including this one.

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About the Company

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Our client is an established knowledge management software company that has spent more than two decades improving one of the most frustrating things in customer service: being put on hold while an agent hunts for an answer. By connecting to the tools they already use, their AI delivers the right answers to questions instantly across live chat, phone, and self-service, which is why brands like Blue Cross Blue Shield, Cedars-Sinai, LifeVantage, and Prada rely on it to keep customers satisfied by turning every call into a quick resolution.

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They are trusted by well-known brands across healthcare, travel and tourism, insurance, telecom, banking, and ecommerce.

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Well established in Australia with strong revenue behind them, they recently entered the US market and hired two incredible Account Executives and are now hiring other roles to round out their US go-to-market team, including this one! You get the upside of building a US team from scratch without the usual startup gamble of wondering whether the company makes payroll next quarter.

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About the Role

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This is a true founding BDR seat for someone who wants to build a motion, not run someone else's playbook. You will be the sole BDR on the ground in the US, working directly with the Head of Sales and the soon-to-be two Founding AEs to generate the pipeline that fuels the entire US push. Because you are first, you will have a real hand in building the outbound motion from the ground up: the messaging, the target account strategy, the sequences, and the playbook that the next hires inherit.

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This is not a spray-and-pray role. You will run true enterprise prospecting into a focused set of target accounts across industries with large contact centers, including healthcare, insurance, ecommerce and retail, and travel and hospitality. The bar is quality over quantity: research the account, understand who sits where, and craft a reason to reach out that lands, rather than blasting the whole market and burning it out. A lot of these buyers are not actively shopping for this kind of solution, so your job is to spark curiosity and open doors where no one is looking yet.

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You will partner tightly with the Head of Sales and Account Executives while you all build the sales motion together.

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On pay, you will earn commission on every qualified meeting you deliver, plus a percentage of the revenue those meetings turn into. Because these are six-figure deals, a single win sourced from your pipeline can mean thousands in commission to you. You get paid for the activity you control up front and share in the outcomes you help create down the line.

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Career growth is real at this company. As the team grows and you prove you can generate pipeline, the path is a move into a closing seat at an enterprise sales organization that is genuinely using AI to sell and to power its product, not just talking about it. You will learn the full enterprise motion from a strong sales leader and team, then get the chance to run it yourself.

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Need-to-have

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• 1+ years of SDR or BDR experience in B2B SaaS prospecting into a mid market or enterprise sales motion
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• Strategic, with the judgment to prioritize the right accounts and craft outreach that actually lands (not spray and pray)
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• A true outbound hunter who is energized by prospecting and opening cold doors
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• Genuinely excited to work at a startup and build something from the ground up
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Nice-to-have

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• Experience prospecting into enterprise accounts with multiple stakeholders and long buying cycles
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• Familiarity with CX, customer service, or contact center buyers
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• An understanding of how AI is reshaping customer experience and knowledge management
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• HubSpot experience
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• Ambition to grow into an AE seat, and the work ethic to earn it
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