Transportation Coordinator
$25 per hourICON Consultants, Inc.
Transportation Concierge
Location: Onsite Foster City, CA 94404
Compensation: $25 per hour
Job Type: Contract
Available Shifts: Thu-Sun 11:30 - 8:00pm PT Sun-Thu 11:30 8:00pm PT ** Please note training shift: Mon-Fri 7:00am - 3:30pm PT**
Position Overview
As a Transportation Concierge , you will serve as the primary in-person point of contact for our client employee riders. In this highly visible, real-time role, you will ensure a seamless and positive rider experience by managing passenger flow, coordinating vehicle pick-ups, and providing support during service disruptions or emergencies.
This role requires exceptional customer service skills, empathy, patience, and a proactive, relationship-focused approach.
Key Responsibilities
- Foster a safety-first, inclusive, and open communication environment
- Provide a warm, professional, and welcoming experience for all riders
- Authenticate passengers using badge scanning systems
- Coordinate and hail our client's vehicles between designated pick-up and drop-off locations
- Communicate in real time with cross-functional operations teams via Slack and other tools
- Assist with light crowd control to maintain safe and orderly boarding areas
- Provide clear updates to riders regarding service status, delays, or disruptions
- Support riders with next steps during service interruptions or emergency situations
- Adapt to flexible shifts, locations, and evolving operational needs
Qualifications
- Minimum of 2 years of experience in customer service, retail, or another customer-facing role
- Strong communication and interpersonal skills with a customer-first mindset
- Demonstrated commitment to delivering a positive and professional experience
- High attention to detail with the ability to follow established protocols accurately
- Proactive, resourceful, and solution-oriented approach
- Ability to remain calm and professional in dynamic or fast-paced environments
Preferred Qualifications
- Experience working in high-pressure or fast-paced environments
- Familiarity with de-escalation techniques and conflict resolution
Physical Requirements
- Ability to stand, walk, and remain on your feet for extended periods, primarily outdoors
- Ability to lift and carry moderate loads as needed
Work Environment
- Fully onsite role based in Foster City, CA
- Outdoor and high-visibility work setting
- Fast-paced, team-oriented, and safety-driven environment
Vacancy posted 1 day ago
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