Lead Response Officer (Overnight) - Protective Services - Enterprise Physical Operations

Position Summary The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement. Guided by EPO’s PRIDE+ Core Values—Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship—this role fosters a culture of collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise. EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses. Teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real‑estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services. EPO creates and maintains safe, innovative, efficient, mission‑driven environments that support students, faculty, staff, patients, researchers, and community partners. Serves as the primary first responder to all life safety and protection of property, emergency and non‑emergency incidents on campus. Provides emergency medical assistance or general first aid. Enforces university policies and procedures and criminal law. May be assigned to vehicle, bike or foot patrol. Must be prepared to deal with a variety of complex and ever‑changing situations, make quick decisions, and take action. Records information for the official University record. Performs all duties of a Response Officer II and serves as an informal leader and mentor. Scheduled Hours 40 hours per week. Primary Duties & Responsibilities Respond to or react to emergency and non‑emergency incidents (medical, law enforcement, injury/accident, etc.) on campus; when not on assignment, patrol University properties. Take action or document follow‑up on any safety and security issues; provide Emergency Management support during large‑scale incidents. Receive and compile information for incident reports; conduct initial and follow‑up investigations as assigned; may be seconded to the investigations section for special assignments. Provide necessary follow‑up (transport to medical facility, notify proper authorities, coordinate additional action) for faculty, staff, students and visitors after immediate resolution of an incident; apprehend criminal suspects for on‑view or reported criminal activity. Serve as a Field Training Officer or instructor; fulfill informal leadership duties in the absence of supervisors and managers. Conduct building checks; inspect access control devices, door locks, and proactively identify potential safety or security hazards; use problem‑solving skills to resolve issues found during building checks. Assist Medical Center personnel and visitors with directions and provide escorts when requested; partner with customers in assigned geographical areas and assist them in resolving multi‑department issues. Takes possession of found property, attempts to locate the owner, and secures property according to established procedure. Enforces parking regulations and provides support to the Transportation Office as needed. Performs other duties as assigned. Working Conditions Requires extensive safety training. Exposure to blood‑borne pathogens. Exposure to chemicals. On‑call. Requires protective devices. Exposure to dust, dirt, grease, or other disagreeable elements. Exposure to animals. Patient care setting. Alternative work schedule as regular part of job (on‑call, shifts, evenings, weekends). Physical Effort Typically sitting at desk or table. Typically standing or walking. Typically running and climbing. Typically bending, crouching, stooping. Repetitive wrist, hand, or finger movement. Using tools requiring high dexterity. Occasional lifting (25–50 lbs). Ability to move to on and off‑campus locations. Equipment Office equipment. Simple hand tools. Personal weapons and protective devices. Education Required: Associate degree or combination of education and experience may substitute for minimum education. Preferred: Bachelor’s degree in Criminal Justice. Certifications / Professional Licenses St. Louis Metropolitan Security License (within 30 days of hire); must meet basic licensing requirements for the Security Officer licensing category (age 21+). Criminal Justice/BIC Security license (if applicable). Criminal Justice/BIC Security license (if applicable). Criminal Justice/BIC Security license (if applicable). Criminal Justice/BIC Security license (if applicable). Criminal Justice/BIC Security license (if applicable). Crisis Intervention Team (CIT) - CIT International. Emergency Medical Technician – Basic (EMT‑B) – Missouri Department of Health & Senior Services. Work Experience Required: Armed Officer in an Academic Environment or Civilian/Military Police Setting (1 year). Preferred: Armed Security Officer in a Professional Security Organization (3 years). Skills Computer literacy. Customer service. Incident reporting. Incident response management. Law enforcement. Military training. Oral communications. Organizational commitment. Professional integrity. Teamwork. Working independently. Written communication. Driver's License A Class E (MO) or Class D (IL) license with a good driving record is required. Salary Range $25.47 – $39.49 per hour. Base salaries for positions in this job grade vary based on qualifications and performance. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Free Metro transit U‑Pass for eligible employees. Defined contribution (403(b)) retirement savings plan with employee contributions and university matching starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program, financial resources, access to dietitians, and more. Family 4 weeks of caregiver leave to bond with your new child. Family care resources, including adult care support. WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years. EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. #J-18808-Ljbffr Washington University in St. Louis