account manager in SaaS

Описание: Customer.io powers automated communication through email, push notifications, in-app messages, and SMS. Its platform uses real-time behavioral data to help teams send smarter, more relevant messages. Задачи: Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases, and articulating ROI Forecast renewal and expansion pipeline accurately using a clear, repeatable methodology Build multi-threaded relationships with stakeholders from day-to-day operators to Directors and VPs, acting as a trusted commercial advisor Partner with Customer Success on account health and with Sales on expansion deals Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward Требования: 3+ Years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number Experience managing $5m ARR, predominantly in the MM space Proven ability to grow customer spend beyond overages or true-ups through adoption and value articulation Ability to clearly explain a forecasting methodology based on your own logic Comfortable pulling usage data, tracking health scores, and building dashboards Strong communication skills with technical and non-technical stakeholders Based in the UK or Ireland Будет плюсом: 5+ years of experience Условия: Starting salary: $151,700k - $212,00k OTE USD (or equivalent in local currency), depending on experience and subject to market rate adjustment 100% Coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family 16 Weeks paid parental leave and unlimited PTO Stipends for remote work and wellness, and a professional development budget #J-18808-Ljbffr HireHi