Membership Coordinator

Membership Coordinator (Trade Association / Nonprofit Environment) Position Overview We are a growing, mission-driven trade association seeking a Membership Coordinator to support day-to-day membership and engagement operations on our small dynamic team. This is an excellent opportunity for an early- to mid-career association professional who enjoys building relationships, managing data and systems, and contributing to a strong, engaged member community. Reporting to the Membership Engagement Manager, the Membership Coordinator serves as a primary point of contact for members and prospects, supports recruitment and retention efforts, oversees CRM and data integrity, and assists with events and communications. The ideal candidate is highly organized, detail-oriented, tech-savvy, and customer-service focused. Key Responsibilities Membership Recruitment & Retention Support the full membership lifecycle, including outreach, onboarding, renewals, invoicing, and follow-up Maintain accurate and up-to-date membership records and track key metrics Assist with recruitment and retention strategies to grow and sustain membership Member Relations & Customer Service Serve as a primary point of contact for member inquiries via phone, email, and web platforms Deliver timely, professional, and solutions-oriented customer service Build positive relationships with members, partners, and stakeholders CRM, Data & Systems Management Serve as the primary resource for CRM/AMS management (currently HubSpot), ensuring data accuracy and consistency Perform data entry, audits, cleanup, and ongoing database maintenance Support workflow automation, system enhancements, and process improvements Troubleshoot system issues and coordinate with vendors or internal stakeholders as needed Generate and distribute reports on membership, events, and engagement metrics Assist in developing documentation and procedures related to systems and data processes Events & Communications Promote participation in meetings, webinars, and the annual conference Assist with event outreach, registration, attendee tracking, and post-event reporting Support event logistics, including materials preparation, shipping, and occasional on-site coordination Administrative & Operational Support Provide administrative support to leadership and cross-functional teams Assist with office operations, including supplies, vendors, and general logistics Maintain an organized, efficient office environment Qualifications Education Associate’s or Bachelor’s degree required (or equivalent experience) Experience 1–3 years of experience in membership, customer service, administrative, or coordination roles Trade association or nonprofit experience strongly preferred Technical Skills Proficiency in Microsoft Office Suite Hands-on experience with CRM/AMS platforms (HubSpot, Salesforce, or similar) Strong data management, reporting, and database maintenance skills Experience improving workflows or troubleshooting systems is a plus Core Competencies Highly organized with strong attention to detail Analytical, with the ability to manage data accurately and consistently Strong written and verbal communication skills Collaborative, service-oriented, and proactive Work Environment Full-time position Hybrid schedule: 4 days in office, 1 day remote Occasional flexibility required to support events and organizational initiatives Occasional travel and ability to lift boxes up to 40 lbs Why This Role Matters In an association environment, the Membership Coordinator plays a critical role in delivering exceptional member service, maintaining high-quality data, and supporting strategic engagement initiatives. This position is central to strengthening systems, improving processes, and enhancing the overall effectiveness and growth of the organization. #J-18808-Ljbffr KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC