Administrative Assistant

Administrative Assistant

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Location: New York, NY (10004)

Shift Timings: Mon-Fri (9am to 5pm)

Pay: USD 20/hr – USD 24/hr

Position Summary

This position will be responsible for managing incoming and outgoing correspondence, reviewing documents to determine appropriate workflow processing, and maintaining accurate records. Acts as a liaison with external entities to request information, follow up on responses, and resolve workflow issues while ensuring timely and accurate case processing.

Key Responsibilities

• Manage all incoming mail to ensure timely processing of correspondence. This includes reviewing complaint and appeal documents to determine proper handling for workflow processing and tracking incoming certified, overnight and priority mail.
• Reads documents entered into the various workflow management systems, determines and provides coding and forwards for further processing.
• Manage outgoing daily correspondence to ensure timely notification regarding complaint outcomes.
• Act as liaison with regulated entities. This includes updating files where appropriate, sending correspondence and following up on overdue responses.
• Resolve workflow issues and errors.
• Corresponds with consumers or health care providers requesting additional information to process new and existing files.
• Client will provide on the job training to temporary staff regarding the internal process and the workflow systems used for the position.
• Work individually and as part of a team.
• Excellent verbal and written communication and interpersonal skills.
• Detail-oriented with the ability to organize and prioritize tasks effectively in a fast-paced environment.

Minimum Qualification

3 years of experience in a position performing the following duties:

• Managing incoming mail to ensure timely processing of correspondence.
• Reading documents to determine the proper processing.
• Managing outgoing daily correspondence to ensure timely processing.
• Acting as liaison with outside entities including sending correspondence to the outside entities and following up on overdue responses.
• Resolving workflow issues and errors that occur with internal processing; or corresponding with consumers or large companies to request information.

Skills

• Microsoft Office
• Outlook
• Word
• Excel
• Teams

Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies. Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.