SY 26-27 Director of Student Support Services
$125k - $165kSchool in the Square
Job Description
Job Description
Director of Student Support Services
Join Our "Relationships-First" Team:
We invite you to be a part of a team whose mission-aligned culture offers sustainable, rewarding career paths in teaching, operations, and leadership, built on collaboration and mutual support. Experience the difference at a workplace that celebrates and cultivates each team member's passions, skills and multi-disciplinary interests as we build a brighter future together, one student at a time.
Why Educators Choose S2:
- A "Relationships-First" culture where you're valued, supported, and included
- Collaborative planning time and mutual support
- Opportunities to lead initiatives that strengthen student growth at every stage of their PreK–12 education
- Competitive salary and comprehensive benefits including offering a competitive compensation package, including a strong benefits program and a 401(k) with a 6% organizational match
- A bilingual, community-rooted model serving Washington Heights and Inwood including a pantry partnership, Bachata Nights, multicultural festivals, and a reading initiative.
About the Director of Student Support Services
The Director of Student Support Services will play a pivotal role in developing, implementing, and overseeing special education programs and services within our organization. This individual will collaborate with educators, administrators, and families to ensure that students with special needs receive the support and resources necessary to achieve academic success and personal growth. The Director of Student Support Services ensures that teachers are implementing high-quality instruction that is accessible for all students, that all students are receiving the supports to meet their needs, and that we operate in full compliance with local, state, and federal regulations governing special education. This is an ideal position for an educator with a strong educational and clinical background who is a systems thinker. This position will work closely with the school-based coordinators of student support services.
Responsibilities:
The Coordinator holds the following responsibilities across all three schools.
System Design and Architecture
- Design, document, and maintain S2's network-wide SWD/MLL service delivery model — including the intervention continuum, screening calendar, intervention block structure (MS and HS), and COST meeting system
- Build and maintain the data infrastructure for SWD/MLL monitoring — including the weekly network report, COST meeting preparation, and quarterly equity audit — in coordination with the data coordinator and the incoming dashboard vendor
- Facilitate the incoming MLL protocol (NYSITELL within 30 days of enrollment, concurrent academic screening, evaluation referral decision criteria) and own its implementation
- Refine the intervention tracking and placement system for the middle and high school; ensure facilitators have the tools and training to log data weekly
- Design and maintain compliance calendar for all three schools; own the annual review tracking system
Coaching and Team Development
- Coach and develop three SPED Coordinators and three ELL Teachers — not as supervisor but as thought partner, model, and builder of their capacity
- Develop co-teachers from their current practice (behavioral management default) to genuine instructional partnership; design and lead co-teaching model training at August Institute
- Train principals and APs on COST meeting facilitation, data literacy for SWD/MLL subgroups, and WIN block oversight
- Model what it looks like to approach SWD and MLL students from a place of belief in their capacity — and hold the rest of the team to that standard
Meeting Facilitation and Coordination
- Chair the monthly Network MTSS Leadership Team meeting (alongside the CAO and Principals)
- Support and where needed co-facilitate COST meetings at all three schools, particularly in the first semester as the system is being established
- Attend at least one inquiry cycle data meeting per school per cycle to connect instructional improvement data with SWD/MLL system data
- Facilitate the quarterly equity audit with school leadership: disaggregated analysis of academic growth, discipline, and attendance by race, gender, SWD, and MLL status
Compliance and Legal Accountability
- Own S2's IDEA compliance posture: IEP implementation fidelity, evaluation timelines, Child Find obligations, and family notification
- Ensure Part 154 compliance for all MLL students: confirm service minutes match ELP levels, audit ELL Teacher schedules against state requirements quarterly
Family and Community Partnership
- Ensure families of SWD and MLL students are treated as partners in the MTSS process — not notified of decisions already made
- Oversee family communication protocols for IEP annual reviews, evaluation referrals, and intervention placements; ensure Spanish-language access for all critical communications at S2
- Advise the CAO on how to make the SWD/MLL model visible and legible to families — not just to educators
Qualifications
- Passionate commitment to the mission of School in the Square and investment in our vision and values;
- Passionate dedication to improve the minds, characters, and lives of students both in and out of school;
- A Masters Degree and New York state certification as a Teacher of Students with Disabilities. At least 3 prior years of experience as a special education teacher
- Evidence of deep knowledge of special education compliance and effective practice.
- An adept problem-solver with a demonstrated ability to think critically, plan strategically, as well as research and perform detailed data analysis;
- Skilled in written and oral communication to diverse audiences and facilitating decision-making among multiple parties;
- Proactive and fast learner who thrives in a fast-paced environment;
- Ability to provide high-leverage feedback via classroom observations and school walk-throughs
- Knowledge of the principles and methods for curriculum and instruction, co-curricular and extracurricular design, and the measurement of training and development
- Demonstrate ability to interpret policy, procedures, and data
- Demonstrate experience using technology as both a management and instructional tool
- A high appreciation for and ability to work in and lead a diverse community
- Team-player capable of working both collaboratively and independently with a proven ability to:
- Engage, enlist, and energize others in ongoing improvement of learning and teaching;
- self-initiate, determine a course of action, and make necessary proposals for change when necessary
What Can You Expect From Us
At S2, we take as much care of our staff as we do of our students. S2 is committed to supporting our staff by helping them build sustainable, rewarding careers that center on each individual's passions and multi-disciplinary interests. All of our faculty and staff are valued professionals and we are proud to provide team-building and collaboration, comfortable and friendly working conditions and more, to ensure our team members have the tools they need to succeed.
In addition to meaningful and rewarding work, School in the Square provides ultra competitive salaries. The salary range for this role is $125,000 - $165,000. Additionally, this is a hybrid position with the option to work from home up to two days per week as needed and your schedule allows.
Additionally, we provide opportunities for supplemental compensation, an excellent benefits package with
employer-paid life insurance a 401K program with a 6% organizational match 93% coverage of healthcare coverage longevity bonus generous paid time off access to a federal student loan debt reduction program a supportive work environment.School in the Square understands specific groups are subject to marginalization. We believe these powerful groups should be centered in our community and are highly encouraged to apply. We are an Equal Employment Opportunity Employer.
- We're looking for a Head of Enterprise Support and Service Operations to join EPAM's Global IT organization. This is a leadership role responsible for the technology support experience for EPAM's global workforce, including multi-tier IT service desk operations; end-user...Suggested
- ...Assistant Director Reporting to the Director of Nursing, the Assistant... ...and clinical tasks supporting clinical providers. This will... ...and coordination of support services to ensure the highest standards... ...University partners to ensure students are provided a seamless health...SuggestedHourly payDay shiftAfternoon shift
- Sonepar Deutschland Information Services GmbH sucht eine erfahrene Führungskraft für den Bereich IT-Support & Service. Sie tragen die Gesamtverantwortung für den IT-Support, leiten Prozesse und verbessern Service-Excellence im täglichen Betrieb. Sie arbeiten eng mit Infrastruktur...SuggestedRemote job
$80k - $95k
...Charter High School nurtures and develops students to be academically successful, socially... ...the Principal, the Manager of Student Supports is responsible for leading the school's... ...compliance systems, coordinating student support services, and ensuring students with disabilities...SuggestedFull timeWork at officeLocal areaImmediate start$90k
...network serving nearly 3,000 students across seven schools in Brooklyn... ...thinking critically Care : Support others by grounding every... ...The Opportunity The Associate Director of Student Support (ADSS) serves... ...Schools’ Student Support Services (SSS) team, carrying out a vision...SuggestedTemporary workWork at officeFlexible hours$300k - $350k
...The Head of Application Support will play a crucial role in defining and executing our application support vision for FMX. This involves... ...in application support or production operations in financial services, with 3+ years in a management role.Proven experience managing...$127.9k - $195k
...is an equal opportunity employer. Overview The Administrative Support Manager oversees a team of legal executive assistants (LEAs), ensuring the efficient delivery of administrative services under tight deadlines and shifting priorities. This role fosters teamwork...Work at officeShift work- The City of New York's SBS seeks a Director of Customer Support and Program Development to lead the Small Business Hotline, manage customer service emails, and guide program development and regulatory initiatives. You will oversee KPI tracking, data quality, and reporting...
$99k - $232k
Industry/SectorNot ApplicableSpecialismCustomerManagement LevelManagerJob Description & SummaryThe OpportunityAs a Service & Support Strategy Manager, you will play a pivotal role in our Customer Consulting team, focusing on developing and implementing customer-related...Full timeH1b- ...IT Director, Direct-Hire Location: New York City, NY (Maiden Lane / Wall Street) Work... ...thereafter. Additional Locations Supported: Manhattan, NY; Irvine, CA; Miami, FL;... ...reactive support model to a proactive, service-oriented function. Create and maintain...Full timeContract work
- NTT DATA in New York is seeking a Senior Managed Services Service Desk Agent to act as escalation point for clients and vendors. You will handle calls, chats, tickets, and mailbox management, applying ITIL-aligned procedures to resolve incidents or service requests. This...
- Koniag IT Systems, LLC is seeking an ICAM Service Desk Lead with a Secret clearance to oversee Tier 2/3 ICAM support for a DoD program. The role is remote and requires strong leadership, incident management, and vendor coordination to deliver service excellence. You will...Remote job
- NYC Health + Hospitals is seeking a skilled IT Service Desk professional to provide Level 1-3 support across the organization. You will manage incidents, requests, and escalations while ensuring timely resolution and accurate documentation in a large public health system...Shift work
$66k - $70k
General Summary The Service Desk Team Lead is responsible for overseeing daily IT support operations, ensuring high‑quality technical assistance across corporate, retail, and distribution environments. This role combines hands‑on support, team leadership, and process improvement...Full timeWork at office$127.51k - $160.91k
Position InformationNY HELP: NoAgency: Financial Services, Department ofTitle: Supervisory Field Support Lead (Director Financial Services Programs 3, NS)Occupational... ...forgives the remaining balance on any Direct Student Loans after you have made 120 qualifying monthly...Permanent employmentFull timeWork experience placementWork at officeLocal areaRemote workNight shift$300k - $350k
Cantor Fitzgerald is seeking a Head of Application Support to define and execute the application support vision for FMX. The role involves... ...8 years of experience in application support within financial services and a strong grasp of electronic trading workflows....- The National Hockey League (NHL) is seeking a Service Desk Manager to lead daily operations, set technical direction, and drive continuous improvement of the Service Desk. You will own incident, request, and problem management, leverage ServiceNow and automation, and mentor...
$65k - $85k
The Hartford is seeking an Advisor Support Team Lead in Wayne, PA, to enhance the operational efficiency and scalability of the Advisor... ...process improvements. Ideal candidates will have strong client service experience and be proficient in Salesforce. Responsibilities...$30.77 - $46.84 per hour
...or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love... ...Excellent verbal and written communication skills. Strong customer service orientation. Superior written and oral communication skills...Full timeWork at officeLocal areaShift work- Citi is seeking an Operations Support Group Manager to lead a team responsible for operations support services. The ideal candidate will have over 10 years of relevant experience and hold necessary licensing in finance. This role demands strong leadership, risk assessment...Full timeContract work
$29 - $39 per hour
...where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer... ...beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted...Hourly pay- ID Logistics US is seeking a Manager of Support (Help Desk) to lead the IT service desk, ensuring timely technical support for clients and staff. This hybrid role is based in Westgate, GA, requiring 20% travel. The ideal candidate will drive SLA compliance, staff development...
- ...Product and Ops to fix root causes, and drive a concierge-quality support experience while lowering cost per contact. Based in NYC and in... ...a team through high-stakes cases such as fraud and disputes, using automation and AI to raise service levels. #J-18808-Ljbffr PickleWork at office
- CAMBA in Brooklyn, NY seeks a Program Director to lead housing programs, supervise staff, and ensure contract compliance. The role requires strong management, communication, and organizational skills, with a focus on serving clients with complex needs. The position reports...Contract work
- Coming Home of Middlesex County, Inc. in New Jersey seeks a Case Manager for the Housing Supports Program to coordinate housing services for clients enrolled in Medicaid housing case management. You will work within HMIS and the Coordinated Entry and Assessment framework...
- ...Job Description Job Description Position Overview : Director of Operations will serve as the on-site lead on all operational matters. Will oversee security staffing as well as oversite of RAs on site. Will also oversee driver and van. Will be versed in security...For contractorsLocal areaFlexible hours
$90k - $115k
Senior Manager of Support & Dispatch Operations This range is provided by Onward. Your actual... ...future needs and work with the Director of Operations to structure the Support and... ...inform all strategic decisions, enhance service delivery, and effectively grow the team....Remote work$100k - $140k
...leading technology company in New York is seeking a Manager, Client Services to lead their client-facing teams in a fast-paced environment.... ...technical problem solving and leadership experience in SaaS support. The ideal candidate will have at least 10 years in a client-...- ...Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring... ..., and processes to improve efficiency, scalability, and self-service options Track and optimize KPIs to drive continuous...
- BNY is seeking an SVP for Production Services Application Support in New York. The role focuses on strengthening incident, problem, change and escalation processes, reducing operational risk while leading a global production services team across regions. You will drive...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to SY 26-27 Director of Student Support Services. Be the first to apply!
- director of student support services New York, NY
- director of support services New York, NY
- director of support New York, NY
- director of outpatient services New York, NY
- culinary services director New York, NY
- director of ancillary services New York, NY
- hvac service manager New York, NY
- director of technical services New York, NY
- director of administrative services New York, NY
- service level manager New York, NY

