IAM Helpdesk Lead: Tier 2 Support & Escalations
Yulista Holding, LLC
Yulista is seeking a Tier 2 Helpdesk Lead in Washington, DC to manage the USAidam Tier 2 Helpdesk operations. You will act as the primary escalation point for complex IdAM issues and coordinate with Government PMs, contractors, and engineers to ensure timely resolution and documentation. The role requires strong leadership, IAM experience, and solid knowledge of ticketing and SLA management, with collaboration across stakeholders to drive continuous improvement in end-user support. #J-18808-Ljbffr Yulista Holding, LLC
Vacancy posted 1 day ago
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