Remote Customer Care Leader (AI-Driven)
JCPenney
Wayne, NJ
- Remote job
JCPenney is seeking a remote Customer Care Manager to lead the Customer Care Center across designated brands, driving a customer-first culture while meeting service, sales, and operational goals. You will develop both direct and indirect reports, coach across teams, and partner with HR, Technology, and business leaders to align programs and staffing. The role emphasizes analytics, AI-enabled improvements, and driving KPI performance. #J-18808-Ljbffr JCPenney
Vacancy posted 1 day ago
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