CS Ops Leader: Scale Success & Insights (Hybrid)
Affinity (CRM)
Affinity is seeking a Customer Success Operations Manager to scale our CS organization within the Revenue Operations team. You will own the CS operational roadmap, shaping account segmentation, customer journeys, and success planning to deliver value at scale. The role partners with CS leadership, RevOps, Product, and Finance; you’ll build CS capacity models, track metrics like GRR, NRR, CSAT, and surface insights to help leadership prioritize actions. #J-18808-Ljbffr Affinity (CRM)
Vacancy posted 8 hours ago
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