Desktop Support Engineer
ACS Consultancy Services
Job Title: Desktop Support Engineer
Location: BROADWAY, NY (Onsite)
We are currently seeking candidates who meet the following qualifications:
Required Qualifications- Strong knowledge of computer hardware, software, operating systems, and peripherals.
- Ability to troubleshoot and analyze software and hardware problems.
- Experience providing desktop and PC technical support.
- Knowledge of Unix administration and Unix shell scripting.
- Knowledge of enterprise software systems and technical environments.
- Ability to install, configure, maintain, upgrade, and troubleshoot computer hardware and software.
- Strong knowledge of Microsoft Windows operating systems and Windows Server.
- Knowledge of Apple operating systems.
- Ability to provide technical support in a 24/7 operational environment.
- Strong oral and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to work independently and as part of a technical support team.
- Ability to lift, move, install, and relocate computer equipment and peripherals.
- Proficiency with computer hardware, Symbol handheld devices, printers, digital senders, and other peripherals .
- Proficiency with Microsoft Windows XP/7/10/11 and Windows Server environments.
- Knowledge of mobile and desktop operating systems.
- Proficiency with Microsoft Office 365 and Microsoft Suite .
- Knowledge of email systems and network printing.
- Proficiency with Apple Operating Systems .
- Experience with ServiceNow .
- Experience supporting Oracle client-based applications .
- Experience with Microsoft Active Directory .
- Experience with Cisco networking devices .
- Experience with Ethernet cabling .
- Familiarity with networking protocols and concepts, including TCP/IP and multicast .
- Experience with Visio, CAD, and technical drawings is desired.
- Knowledge of Unix, Linux, and Solaris environments is desired.
- Experience supporting systems in a Rail Control Center (RCC) environment is preferred.
- Provide 24/7 technical support at the Rail Control Center, Power Control Center, and Backup Rail Control Center.
- Install, configure, update, maintain, and troubleshoot computer hardware and software.
- Deploy computer equipment, operating systems, applications, and peripherals.
- Provide Microsoft Windows and Apple OS technical support.
- Troubleshoot desktop, hardware, software, network, and peripheral issues.
- Provide computer-related services and technical assistance to MTA users.
- Perform system administration and desktop engineering tasks.
- Analyze and resolve software and hardware problems.
- Perform technical reviews and evaluations of hardware and software.
- Support enterprise software systems and client-based applications.
- Assist with Active Directory and network-related support activities.
- Troubleshoot printers, digital senders, handheld devices, and other peripherals.
- Support network printing and Ethernet-connected equipment.
- Coordinate technical and project requirements with internal departments.
- Document technical issues, troubleshooting activities, and resolutions.
- Assist with the deployment, relocation, and replacement of computer equipment.
- Provide support across various MTA facilities as assigned.
- Perform other technical and operational duties as required.
Vacancy posted 2 days ago
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