Director of Dental Operations

About the Job

Director of Operations

Dental / Healthcare Practice (Multi-Location)

Location: Manhattan, NY

Work Environment: Onsite

Compensation: $175,000-$200,000 annually

Position Overview:

This role supports a high-end, patient-centered dental organization focused on comprehensive, relationship-based care. The Director of Operations partners closely with the Founder to lead day-to-day operations, translate vision into execution, and ensure a consistent, elevated experience for both patients and team members across multiple locations.

This position is ideal for a grounded, organized, and emotionally steady leader who thrives in a high-standard environment and excels at building structure, accountability, and operational excellence.

Key Responsibilities:

Operational Leadership:

• Oversee daily operations across multiple practice locations.
• Develop and implement workflows, systems, and protocols to improve efficiency.
• Monitor scheduling flow, staffing levels, and patient pathways.
• Ensure treatment rooms, equipment, and clinical flow are optimized.

Strategic Execution:

• Partner closely with the Founder to turn vision into actionable plans.
• Create timelines, processes, and accountability for initiatives.
• Maintain momentum and follow-through across departments.
• Filter and prioritize requests to protect executive focus.

Team Leadership & Culture:

• Lead and support team members with clarity, fairness, and consistency.
• Conduct regular team check-ins and performance reviews.
• Provide coaching, conflict resolution, and accountability.
• Foster a culture centered on excellence, warmth, and patient care.

Patient Experience:

• Ensure a premium, attentive, and consistent patient experience.
• Oversee front-desk communication, concierge interactions, and follow-up.
• Address patient concerns and escalations calmly and efficiently.
• Maintain service standards aligned with a high-touch care model.

Systems & Quality Control:

• Build and refine systems for scheduling, communication, and follow-up.
• Track operational KPIs including case acceptance, cancellations, revenue flow, and team efficiency.
• Maintain compliance, documentation, and safety standards.
• Manage inventory, supplies, and vendor relationships.

Projects & Partnerships:

• Support execution of internal initiatives and special programs.
• Coordinate logistics for visiting providers, continuing education, and events.
• Assist with cross-brand or partnership initiatives when applicable.

Qualifications:

Required:

• 5+ years of operations leadership experience in healthcare, dental, wellness, medical, hospitality, or related environments.
• Strong organizational and project management skills.
• Exceptional communication and team leadership abilities.
• Calm, steady presence in fast-paced settings.
• High integrity, professionalism, and emotional intelligence.
• Ability to manage multiple priorities without sacrificing quality.

Preferred:

• Experience in integrative, biologic, or whole-health environments.
• Background in high-end or concierge-style practices.
• Multi-location operational leadership experience.
• Comfort working directly with a visionary founder or executive leader.

Ideal Candidate Profile:

• Steady and composed under pressure.
• Highly structured and systems-oriented.
• People-focused with strong leadership instincts.
• Detail-oriented and proactive.
• Accountable and follow-through driven.
• Adaptable while maintaining clarity and focus.

What Success Looks Like:

• High-performing teams with minimal friction.
• A consistent, exceptional patient experience across locations.
• Clear communication channels and reliable systems.
• Strategic initiatives executed smoothly and efficiently.
• An executive leader able to focus on clinical excellence and long-term vision.
• A team that feels supported, empowered, and aligned.