Accounts Receivable Administrator

Accounts Receivable Administrator

Bring your attention to detail, problem-solving skills, and customer-focused mindset to a role where you can make a meaningful impact every day. As our Accounts Receivable Administrator, you'll play an essential part in managing the order-to-cash processhelping ensure payments are applied accurately, customer accounts remain up to date, and cash flow stays strong.

In this dynamic role, you'll collaborate closely with customers and internal teams to resolve billing, deduction, and payment discrepancies while delivering exceptional support every step of the way. From monitoring aging reports and following up on past-due balances to maintaining accurate account records, you'll be trusted to keep operations running smoothly and efficiently. If you thrive in a fast-paced environment where organization, communication, and teamwork are valued, this is an exciting opportunity to grow your career with a company that values both performance and people.

You will contribute to the overall success of the organization by assisting the Director of Service and Credit with all A/R functions, including but are not limited to:

• Post and reconcile customer payments, including checks, ACH, wire transfers, and credit card payments.
• Review customer remittances and backup documentation to ensure payments are applied accurately.
• Maintain accurate customer account records.
• Research and resolve unapplied cash, payment discrepancies, and account reconciliation issues.

• Monitor accounts receivable aging and follow up on overdue balances.
• Contact customers regarding past-due invoices, payment status, and expected payment dates.
• Prepare customer statements, aging reports, and collection updates for management.
• Assist with credit hold reviews and escalate collection concerns as appropriate.

• Research and resolve short pays, deductions, chargebacks, disputed invoices, and billing discrepancies.
• Communicate with Sales, Customer Experience, and Finance regarding billing issues, credits, deductions, and account status.
• Maintain organized records of customer correspondence, payment support, and account notes.

• Support month-end close by reconciling AR activity and ensuring accurate reporting.
• Assist with AR reporting, documentation, and process follow-up.
• Provide general administrative support to the Accounts Receivable function as needed.

You are a highly organized individual

• You LOVE to manage multiple projects and are passionate about assisting customers
• You're highly adaptable and don't get rattled when direction and goals change
• You are a curious problem solver who loves to find solutions
• You have a strong understanding of accountability by taking ownership of your actions and choices
• You're open to new ideas, love a challenge, and realize that we all bring different strengths to the table
• You have the ability and judgment to seek clarification or assistance when needed

Minimum of 2 years of experience in accounts receivable, collections, cash application, or accounting support.

Strong attention to detail and commitment to accuracy

Ability to research, reconcile, and resolve payment discrepancies

Effective written and verbal communication skills, including professional customer follow-up

Ability to manage multiple accounts, deadlines, and competing priorities

Proficiency with Microsoft Excel and accounting or ERP systems

Strong follow-through and problem-solving skills

Full Time, 9 am 5pm

Monday and Friday remote, Tuesday Thursday in Hauppauge office

$25 - $30 per hour, commensurate with experience

• Competitive hourly rate plus bonus incentive
• Medical/Dental/Vision
• Company paid Life and Short-Term Disability Insurance
• Ancillary benefits (STD, LTD, Life, FSA, Identity Theft)
• PTO
• Paid Holidays
• 401K?with company match
• Profit Sharing Plan
• Hybrid Work Schedule in Hauppauge Office (Monday/Friday work from home!)
• Learning and development opportunities
• Fun team building events
• Employee Discounts
• Scholarship Program for Employee's children
• A knowledgeable, high-achieving, experienced team

Family

Keep your Commitments

Whatever It Takes

Respect & Dignity

Smart & Steady

Do the Right Thing

Passion, Pride & Loyalty

Humility

As a US Luggage team member, you will be part of our community efforts that are committed to giving back to the communities where we live, work and travel such as:

• Make a Wish Foundation
• Juvenile Diabetes Research Foundation
• Comfort Cases
• RewearAble Program with ACLD

US Luggage Company is an equal opportunity employer committed to diversity, equity, and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship, or any other characteristic protected by applicable federal, state, or local law.