Office Supervisor

Office Supervisor

Botetourt County Department of Social Services is hiring for the Office Supervisor position. The Office Supervisor ensures that administrative operations run smoothly, efficiently, and with a strong focus on customer service. This role provides leadership to a small team of administrative staff, maintains accurate and confidential records, and upholds the agency's commitment to assisting individuals and families. Through clear coordination, communication, and problem-solving, the Office Supervisor helps create a well-organized, welcoming environment where staff can thrive and clients receive timely, quality support. Additional duties include IT/Security, Fiscal Operations, and Human Resources.

Salary range begins at $32,415 - commensurate with experience. Please ensure that your resume and application include a complete listing of relevant work experience and qualifications. Preferred level of education: Bachelor's Degree. Office Supervisor is the supervisory level in the occupational group for Office Associate. Employees are responsible for supervising Office Associates and planning and coordinating office support services.

General work tasks:

• Supervises the office associates and coordinates office services activities and functions;
• Maintains personnel and other administrative records including performance reviews; handles disciplinary issues;
• Trains staff and orients new employees;
• Keeps financial and other production reports;
• Ensures quality of work of employees supervised;
• Assigns and schedules work;
• Analyzes fiscal and other data;
• Develops new office procedures; and
• Recommends personnel and administrative actions.

Knowledge, skills, and abilities:

Comprehensive knowledge of agency, department or section administrative and program practices, policies and procedures; spelling, grammar and punctuation; agency and business software; computer operations; and personnel policies and procedures; and supervisory principles and practices. Skill in operating and supervising others in the use of office equipment including the personal computer. Demonstrated ability to interpret, apply, and supervise others on program policies, procedures and services; train others; provide leadership and guidance to others; recommend actions to improve procedures; review and proofread the work of others; prepare and generate statistical and narrative and confidential reports; assess circumstances and make administrative decisions that positively affect the unit, staff and the customer; supervise others; plan and organize work for others; coordinate a variety of tasks and activities simultaneously; be flexible; determine objectives, work standards, allocate and assign work; and organize workflow and develop associated procedures.

Education and experience:

Preferred: Bachelor's Degree. Minimum: High school diploma supplemented with post-secondary coursework in office or business administration, accounting, computer science, or related field, and related administrative and supervisory experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Instructions to applicants and special requirements:

Applicants are encouraged to carefully review the job posting and answer the supplemental questions on the job application in their entirety.

Consideration for an interview is based solely on the information within the application and/or resume. Applicants are encouraged to provide a complete listing of relevant work experience and qualifications, and answer the supplemental questions thoroughly.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand-delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration.

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

May be required to report for shelter duty during community disasters and/or emergencies.