Renewals Manager

The Renewals team plays a crucial role in Asana's success by collaborating with both customers and multiple cross‑functional teams. As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities, identify/mitigate risk, and ensure high customer satisfaction to minimize churn. This role involves understanding customer needs, building strong relationships, having strong negotiation skills, and staying current on Asana’s pricing and packaging. This role can either be fully remote depending on which US state you live in, or based in our San Francisco office with an office‑centric hybrid schedule. If based in office, the standard in‑office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in‑office requirements. Responsibilities Negotiate all facets of contract renewals using commercial judgment. Identify customer needs and demonstrate strong account management capabilities to drive on‑time renewal closure. Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks. Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship and the value they are realizing from Asana. Maintain and report an accurate rolling 150‑day forecast; analyze renewal data to identify trends. Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems. Manage the quote‑to‑close processes for all renewals within an assigned territory; create and negotiate strategic pricing and packaging proposals. Effectively defend against competitive pressures and articulate Asana’s differentiating factors. Identify risk early and navigate complex customer requests by effectively partnering with cross‑functional groups such as Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management to ensure customers realize value out of their investment in Asana. Contribute to the design and implementation of efficient renewal processes, identifying and resolving inefficiencies. Qualifications At least 3-5 years of Renewals experience: a proven track record of success and quota achievement in a renewal sales or related role. SaaS experience is a plus. Able to work West Coast – Pacific Time working hours. Exceptional ability to build and maintain strong customer relationships. Excellent verbal and written communication skills; experienced in contract negotiations, value selling, discovery, and closing; strong presentation skills and executive presence. Analytical mindset to maintain a forecast and analyze data to identify trends. Problem‑solving skills: ability to identify and resolve issues related to renewals. Knowledge of Asana products: familiarity with work management and the Asana platform. Proficiency with relevant tools: experience with quoting systems, contracting tools, and subscription management systems. Understanding of ARR and renewals: a deep understanding of these concepts. Approaches work with empathy and a creative, problem‑solving mindset. Thrives in a continually evolving environment while balancing a book of business and customer satisfaction. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making. Compensation and Benefits Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. For this role, the estimated base salary range is between $98,700 and $126,000. The actual base salary will vary based on market and individual qualifications assessed during the interview process. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you’re interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long‑term savings or retirement plans In‑office culinary options to cater to your dietary preferences We strive to provide equitable and competitive benefits packages that support our employees worldwide and include the benefits listed above. Benefits may vary based on role, country, and local regulations. If you’re interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About Asana Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune’s Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office‑centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana. #J-18808-Ljbffr Asana