Customer Care Specialist

Summit’s mission is to equip and support rising generations to embrace God’s truth and champion a biblical worldview. Every position with Summit is essential to the ministry and its fulfillment of our mission statement. Therefore, every employee of Summit must be a Christ follower who has accepted Jesus Christ as their Lord and Savior. Every employee must be able and willing to share the Gospel and Biblical worldview and to lead and/or participate in devotions, exhortation and prayer. Customer Care Specialist REPORTS TO : Director of Marketing & Sales CLASSIFICATION : FT/Non-exempt PAY RATE : $20.70 to $28.45 per hour POST DATE : July 13 CLOSE DATE : July 31

SUMMARY OF POSITION

The Customer Care Specialist creates an exceptional customer experience by serving as the primary point of contact for parents, schools, homeschool families, churches, and retail customers. This role builds trust through timely, accurate, and caring communication while ensuring every customer interaction reflects Summit Ministries’ commitment to excellence, hospitality, and biblical truth. By resolving questions, coordinating information, and supporting internal teams, the Customer Care Specialist helps people confidently engage with Summit’s programs and resources.

ESSENTIAL JOB FUNCTIONS

Maintain a personal relationship with Jesus Christ. Consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people within and outside of Summit. Advance Summit’s mission; confirm Summit’s Statement of Faith and Statement of Convictions, and to historic, orthodox Christian teaching regarding behavior, speech, conduct, and lifestyle; uphold Summit in prayer.

FUNCTIONAL JOB COMPETENCIES

Committed to the mission and vision of Summit Ministries Strong servant leadership skills that are in line with the values of Summit Ministries. Respond promptly (1 business day or less) to all customer inquiries (phone, email, or live chat) Handle and resolve customer complaints in the best interest of both the customer and Summit Build relationships with current and prospective customers via incoming calls, emails, or live chat Maintain current understanding of Summit’s products/services to best respond to all inquiries Make outgoing calls/emails to check on customer satisfaction for Summit’s products and services Recognize, document, and inform the supervisor regarding trends in comments, inquiries, complaints, etc.

GENERAL DUTIES

Use Summit’s CRM to accurately record customer interactions, orders, calls, emails, and follow‑up notes. Keep customer and school records clean, current, and reliable. Handle customer inquiries with care, accuracy, and professionalism, communicating follow‑up needs as appropriate. Handle customer information with trustworthiness, discretion, and attention to detail. Support the Marketing and Sales team by organizing details, removing obstacles, and following through on tasks. Coordinate with Summit teams to ensure clear and consistent customer communication. Assist with CRM management, customer follow‑up, Summit events, scheduling, and updated FAQ documentation. Approach customers and coworkers with charity, assuming the best, and seeking helpful solutions. Demonstrate tenacity by completing detailed or repetitive tasks with consistency and care.

SPECIAL PROJECTS

Assist with general administrative duties, data clean‑up, shipping, mail processing, and project‑based tasks as needed. Take initiative, ask good questions, and confidently move work forward. Complete assigned projects accurately, thoroughly, and on time. Bring a dependable, detail‑oriented, and service‑minded approach to all work.

JOB QUALIFICATIONS

Has a personal relationship with Jesus Christ, an active prayer life, and active involvement in a local church. Understands, embraces, and can clearly articulate a biblical worldview. Adaptable to Summit’s culture. EXPERIENCE: 1–3 years of experience in customer service work. CERTIFICATIONS/LICENSING: Demonstrate a commitment to continuous learning through completion of customer service, CRM, or technical training courses or certifications (formal or self‑directed).

OTHER REQUIRED SKILLS

Experience handling high‑volume inbound communication with timely follow‑up Proven ability to resolve customer issues end‑to‑end, not just elevate or pass off. Proficiency with CRM systems, spreadsheet skills, shared inbox management, webchat platforms, VoIP phone systems, and standard productivity tools, with the ability to learn and effectively navigate multiple systems to manage and resolve customer needs.

SUMMIT CORE VALUES

Biblical Worldview (2 Timothy 3:16–17) Essential Christianity (Ephesians 4:1–6) Truth and Relationship (2 Timothy 2:24–26) Pursuing Excellence (Philippians 4:8) Stewardship (1 Peter 4:10)

WORKING CONDITIONS

Office hours are 8:30 to 5:00 MT, with consistent availability to customers during that time. The dress code for this front‑office, customer‑facing role is Business Casual as outlined in the Employee Handbook. Take ownership of workspace cleanliness and organization, including shared areas. Help create a professional, welcoming atmosphere that serves as the first point of hospitality for guests and visitors. #J-18808-Ljbffr Summit Industries