Collections Specialist

We are seeking a detail-oriented and proactive Collections Specialist to support one of our clients in Brooklyn, NY. This role will begin on a temporary basis with the possibility to become permanent for the right individual. The preferred candidate can manage a high-volume of accounts receivable and collections work. They will be responsible for managing outstanding balances, maintaining accurate records, and working directly with clients, tenants, or customers to resolve past-due accounts.

The ideal candidate will come from the nonprofit or real estate/property management sector and be comfortable working in a fully onsite, collaborative environment.

Key Responsibilities

• Manage and monitor accounts receivable aging and follow up on outstanding balances
  
• Contact clients/tenants via phone and email to collect past-due payments and secure payment commitments
  
• Maintain accurate and detailed records of all collection activity, communication, and account status
  
• Research and resolve billing discrepancies, unapplied cash, and payment issues in a timely manner
  
• Analyze account balances and identify delinquent accounts requiring escalation
  
• Collaborate with internal teams (accounting, property management, leasing, or program teams) to resolve billing issues and improve collections processes
  
  
• Prepare and maintain AR and collections reports, including aging schedules and status updates
  
  
• Assist with account reconciliations, adjustments, and customer account maintenance
  
• Support tenant/customer inquiries related to invoices, payments, and account balances
  

Qualifications

• 1+ years of experience in collections/accounts receivable
  
• Prior experience within nonprofit, affordable housing, property management, or real estate strongly preferred
  
• Strong understanding of AR processes, collections strategies, and account reconciliation
  
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs strongly preferred)
  
• Experience with accounting or property management systems (e.g., Yardi, MRI, or similar) is a plus
  
• Excellent communication and interpersonal skills, with the ability to handle sensitive payment conversations professionally
  
• Experience working with tenant/resident accounts or high-volume customer portfolios
  
• Bilingual Spanish a plus
  
  

Pay Details: $30.00 to $36.00 per hour

Search managed by: Robin Longo


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.