Business Development Coordinator

Automotive BDC RepresentativeLiberty Hyundai is looking for an energetic, professional, and results driven BDC Representative to join our team.This position is responsible for responding to internet leads, answering customer questions, building relationships, scheduling qualified appointments, and helping customers take the next step in their vehicle purchase.Today’s customers often want information before they are ready to visit the dealership. We need someone who can provide helpful answers, communicate clearly, build trust, and create a smooth transition from the online experience to the showroom.ResponsibilitiesRespond quickly and professionally to all internet leads, phone calls, texts, and customer inquiriesMake consistent outbound calls, texts, and emails to new and existing prospectsAsk the right questions to understand each customer’s needs, timeline, vehicle preference, and concernsProvide accurate information regarding inventory, pricing, availability, incentives, and current specialsSchedule qualified appointments and confirm them before the customer’s visitMaintain communication with customers who are not yet ready to visit the dealershipComplete all required follow up tasks in VinSolutions CRMEnter detailed and accurate notes after every customer interactionEnsure every lead has a clear next step and scheduled follow upReengage missed appointments, unsold showroom traffic, and older opportunitiesWork closely with sales managers and sales consultants to provide a smooth customer handoffMonitor appointments, show rates, sold results, and customer follow upAssist customers who prefer to complete more of the buying process onlineMeet monthly goals for response time, appointments, show rate, sold units, and overall lead engagementMaintain a professional, friendly, and helpful attitude at all timesQualificationsStrong phone, text, email, and customer service skillsClear and professional communicationComfortable using a CRM and managing multiple customer conversationsOrganized, dependable, and consistent with follow upAble to work in a fast paced and accountable environmentPositive attitude with a strong desire to succeedAutomotive or BDC experience is preferred, but we will train the right personVinSolutions experience is a plusMust be available to work a flexible schedule, including evenings and SaturdaysWhat We OfferCompetitive compensation with performance incentivesPaid training and ongoing coachingOpportunity for advancementSupportive and professional work environmentEmployee vehicle purchase benefitsHealth benefitsPaid time offLiberty Hyundai is building a modern customer experience based on fast communication, accurate information, professional follow up, and genuine customer service. We are looking for someone who takes pride in their work and wants the opportunity to grow with our team.Liberty Hyundai is an Equal Opportunity Employer.