Senior Sales Manager

Job Description

Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

At the Holiday Inn San Jose, we are seeking qualified and talented candidates to fill our current job openings!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Sales team. We are committed to providing you with:
• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associate
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• IHG Hotel Discounts domestic and internation al properties for you & your family members

Here is what you will be doing each day:

As our Senior Sales Manager, you will be effectively soliciting and becoming familiar with all accounts in his/her specified territory. Prospect and develop new accounts. Responsible for maximizing a hotel's revenues by developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities. Market the hotel to various markets using various social platforms.

RESPONSIBILITIES:

• Effectively attain assigned sales and revenue goals as well as solicitation call goals while also training/mentoring others to do the same.

• Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.

• Maintain strong visibility in local community and industry organizations as applicable. May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.

• Maintain good relationships with existing clients and generating repeat business. Provides outstanding customer service when dealing with potential new customers or leads. Interact with in house guests and solicit future business or generate lead.

• Complete weekly prospective calls and demonstrate a conversion rate into actual sales bookings.

• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.

• Develop a full working knowledge of the operations and policies of the hotel and applicable departments.

• Communicate both verbally and in writing to provide clear direction to staff.

• Review future booking levels to plan dates for promotions to increase occupancy rates.

• Perform any other job related duties as assigned.

Does this sound like you?

You are the driving force behind revenue growth. You turn leads into loyal clients, site visits into booked business. You have an exceptional talent for negotiating, building relationships and creating exceptional service after guests even arrive at the hotel! You are detailed, organized and agile individual, solution-oriented and can multitask. You thrive in a fast-paced environment. Your attention to detail is one of your greatest assets and you get compliments about it all the time! You value the importance of teamwork and shared responsibility to achieve established goals.

REQUIREMENTS:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.