Administrative Assistant

Benefits:

Relocation bonus

Signing bonus

Training & development

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Administrative Assistant (Full-Time)

Location: Scranton, PA

Schedule: Monday – Friday (Day Shift)

Compensation: $24.00 – $26.00 / hour (Depending on Experience)

Benefits: Full Benefits Package (Medical, Dental, Vision, 401k, Paid Time Off)

Are you a master of organization with a top-tier phone presence?

SERVPRO of Scranton is looking for a bright, energetic, and tech-savvy Administrative Assistant to join our team! As a trusted leader in the restoration industry, we help our neighbors rebuild their lives after fire, water, and storm damage. We need a professional who can be the calm, reassuring voice on the other end of the line for our customers, while keeping our office operations running like a finely tuned machine.

If you love a fast-paced environment where your work truly matters—and you want a stable, high-paying M-F career right here in the Electric City—we want to hear from you!

Key Responsibilities: What You’ll Do

The Voice of SERVPRO: Answer incoming customer calls with empathy, professionalism, and confidence. You’ll log loss information, dispatch crews, and provide stellar customer service.

Digital Command Center: Manage our job-tracking software, handle data entry, generate reports, and maintain accurate digital customer files. (The entire position revolves around computer use!)

Office Operations: Support the management team by coordinating schedules, handling billing/invoicing paperwork, and keeping office supplies stocked.

Communication Hub: Act as the vital link between our customers, insurance adjusters, and on-site production crews.

Qualifications: Who You Are

Experienced Pro: At least 2+ years of previous Administrative Assistant or Office Coordinator experience.

Phone Superstar: A strong history of handling high-volume inbound/outbound calls. You possess a warm, confident, and professional phone presence.

Tech-Fluent: Advanced computer skills are a must. You are highly comfortable learning proprietary software, navigating cloud-based systems, and mastering the Microsoft Office Suite.

Detail-Oriented & Empathetic: You can catch the small mistakes while showing genuine care for customers who may be experiencing a stressful property emergency.

Local & Reliable: Living in or near the Scranton area with reliable transportation for a Monday-Friday schedule.

Why You’ll Love Working Here

"Like it never even happened." That’s our motto for our customers, but for our employees, we believe in building a workplace where you feel valued, supported, and rewarded.

Top-Tier Pay: A highly competitive starting wage of $24.00 – $26.00/hr.

Great Work-Life Balance: Enjoy your weekends! Standard Monday through Friday day shift.

Comprehensive Benefits: Health, dental, and vision insurance, plus paid time off (PTO) and retirement options.

Community Impact: Work for a locally owned franchise backed by a massive national brand. You are directly helping the Scranton community recover from disasters.

Ready to join the green team?

Click Apply Now to submit your resume and a brief cover letter explaining why your phone presence and admin background make you the perfect fit for SERVPRO of Scranton!

SERVPRO® is an Equal Opportunity Employer.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.