Business Assistant

Job Description

Job Description

Business Assistant – Insurance Agency

HGC Group Inc.
Location: Needham, MA and Quincy, MA
Employment Type: Full-Time
Compensation: Competitive Salary + Bonus Opportunities + Benefits

About Us

HGC Group Inc. is a rapidly growing Property & Casualty Insurance Agency specializing in commercial trucking, transportation, commercial insurance, personal insurance, and specialty lines. We pride ourselves on delivering exceptional customer service while helping clients protect what matters most.

We are seeking a highly organized, detail-oriented, and motivated Business Assistant to support our management team and assist with the daily operations of our agency.

Position Summary

The Business Assistant serves as a key administrative and operational support professional within the agency. This role helps ensure efficient business operations by assisting with client communications, policy processing, agent support, office management, reporting, licensing, compliance, and special projects.

The ideal candidate is proactive, professional, technology-savvy, and capable of managing multiple priorities in a fast-paced environment.

Key Responsibilities

Administrative Support

• Manage calendars, appointments, and scheduling.
• Coordinate meetings, travel arrangements, and company events.
• Maintain electronic and physical filing systems.
• Prepare business correspondence, reports, spreadsheets, and presentations.
• Answer phones and direct calls professionally.

Insurance Operations Support

• Assist with policy processing and policy renewals.
• Prepare insurance applications and submission packages.
• Request loss runs, certificates of insurance, and policy documents.
• Follow up with insurance carriers, wholesalers, and clients.
• Track pending endorsements, renewals, and underwriting requirements.
• Maintain accurate client records in the agency management system.

Customer Service

• Respond to client inquiries promptly and professionally.
• Assist clients with policy service requests.
• Coordinate certificate issuance and policy changes.
• Support account managers and producers in maintaining strong client relationships.

Compliance & Licensing

• Assist with producer licensing and renewals.
• Maintain carrier appointment records.
• Support agency compliance and documentation requirements.
• Track E&O insurance, contracts, and other regulatory requirements.

Business Operations

• Create and maintain reports and KPI dashboards.
• Assist with recruiting, onboarding, and HR administration.
• Coordinate office supplies and vendor relationships.
• Support management with special projects and process improvements.
• Maintain confidentiality of company and client information.

Qualifications

Required.

• 2+ years of administrative, office, or business support experience.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize and manage multiple tasks simultaneously.

Preferred

• Insurance industry experience.
• Experience using Applied Epic, AMS360, HawkSoft, EZLynx, or similar agency management systems.
• Property & Casualty insurance knowledge.
• Bilingual (English/Spanish/Mandarin/Cantonese) a plus.

Key Competencies

• Professionalism
• Attention to Detail
• Customer Service Excellence
• Problem Solving
• Team Collaboration
• Time Management
• Confidentiality
• Adaptability
• Initiative and Accountability

Benefits

• Competitive Compensation
• Performance Bonuses
• Paid Time Off
• Health Benefits (if applicable)
• Professional Development Opportunities
• Flexible Work Environment
• Opportunities for Growth and Advancement

Why Join HGC Group?

At HGC Group, you'll work alongside a dynamic team dedicated to innovation, growth, and outstanding customer service. We invest in our employees, encourage professional development, and provide opportunities to advance within a rapidly expanding insurance organization.

How to Apply

Submit your resume and a brief cover letter outlining your experience and interest in joining our team.

HGC Group Inc. is an Equal Opportunity Employer.

HGC Group specializes in helping individuals and businesses protect what matters most. Whether it’s your family, your home, your car, or your livelihood, we offer personalized insurance solutions that give you peace of mind and financial security.

Company Description

HGC Group specializes in helping individuals and businesses protect what matters most. Whether it’s your family, your home, your car, or your livelihood, we offer personalized insurance solutions that give you peace of mind and financial security.