Account Administrator II

Account Administrator II

The Account Administrator II is responsible for processing financial transactions, maintaining accurate account records, and ensuring the integrity of client and transactional data within company systems. This role supports the efficient administration of client accounts through careful recordkeeping, data validation, and adherence to established procedures. As an experienced team member, the Account Administrator II provides guidance and task-specific training to less experienced staff and serves as a resource for operational questions and process support.

Essential duties and responsibilities include complying with all policies and procedures, federal and state laws applicable to the job; processing and maintaining daily cash receipt and cash disbursement transactions; reviewing, validating, and entering client invoice and account information into applicable systems; performing daily account maintenance activities; processing payment transactions received through various channels; reconciling daily cash activity and transaction records; processing returned and exception items; monitoring and administering suspense and unapplied cash accounts; preparing, balancing, and distributing daily transaction, cash activity, and reconciliation reports; maintaining accurate records and supporting documentation; serving as a knowledgeable resource to team members; assisting with identifying process improvement opportunities; researching and resolving moderately complex transaction discrepancies; and providing, presenting, and promoting the Citizens Experience to all external and internal customers.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience: Associate's degree (A.A.) or equivalent from two-year college or technical school; or 2 3 years related experience and/or training; or equivalent combination of education and experience.

Language skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and geometry, and interpret bar graphs.

Reasoning ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer & software skills: Proficiency in Microsoft Office programs.

Other skills and abilities: Displays a customer focused attitude with the ability to engage customers, build personal connections, and exhibit professionalism. Proven time management and problem-solving skills with the ability to organize, prioritize, and handle multiple tasks and make necessary decisions within a fast-paced environment. Demonstrates initiative and the ability to work in an autonomous manner.

Physical demands: While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; and use hands and fingers to handle or feel. The associate is occasionally required to reach with hands and arms, and stoop, kneel, crouch or crawl. The associate is regularly required to operate a computer keyboard, mouse, calculator and telephone and reach with hands and arms. The associate must occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work environment: The work environment is usually quiet.

Salary Range: $21.56 To $29.11 Hourly. Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.