Administrative Assistant

At Above Expectations, we believe support is more than a service — it’s a relationship built on dignity, compassion, and possibility. We provide person-centered residential services for individuals with intellectual and developmental disabilities across Delaware, helping each person build independence, meaningful connections, and a life they’re proud of. Our team celebrates small wins, creates big opportunities, and shows up every day ready to make a difference. If you’re passionate about helping others, thrive in a purpose-driven environment, and want your work to truly matter, you’ll feel at home here. At Above Expectations, every role has impact, every voice is valued, and every day is a chance to serve with heart. Be the Heart of Our Office. At Above Expectations, the work we do every day supports individuals in our residential homes with dignity, respect, and compassion. Behind the scenes, our Administrative Assistant ensures our office runs smoothly, our staff feel supported, and our mission stays moving forward. This role is the welcoming face of our organization—and the steady hand that keeps daily operations on track. We're looking for someone who loves being that dependable presence. Someone who thrives in a role where no two days look the same. Someone who understands that strong administrative support is the foundation of a strong team. What You’ll Do As the Administrative Assistant, you’ll be the steady, reliable presence that keeps our office running smoothly every day. Your work will support multiple departments, welcome new team members, and help maintain the organized, mission-driven environment that our staff and individuals depend on. In this role, you will: Front Desk & Guest Experience Welcome and support staff, visitors, families, and new hires with professionalism and warmth Answer and transfer phone calls, screening when necessary Answer the door and greet visitors, ensuring a positive and organized entry experience Maintain the visitor log and provide front-desk coverage throughout the day Keep the reception area, waiting room, conference room, and kitchen clean, organized, and inviting Administrative & Office Support Provide administrative assistance to HR, Finance, Program, and other departments Maintain filing systems; create, organize, and file documents as needed Retrieve information from records, emails, minutes, and other documents; prepare summaries when requested Respond to administrative inquiries and help resolve questions Assist new hires with electronic onboarding to ensure a smooth and supportive start Schedule meetings, manage calendars, and coordinate appointments for managers or supervisors Record and distribute meeting minutes or other required documentation Order office supplies, track inventory, and ensure essential items are always stocked Coordinate office equipment needs and partner with the IT department when issues arise Document, Data, & Process Management Create and maintain file folders for staff, program, and administrative needs Obtain, distribute, and close maintenance requests for residential homes Obtain supply lists from group homes and ensure accurate tracking Receive, sort, and deliver mail Track and issue company equipment, ensuring logs are accurate and up to date Events, Engagement, & Other Support Lead and coordinate the Events Committee, overseeing engaging activities and celebrations for both the individuals we serve and our staff. Receive and deliver office or home supplies as needed Perform light housekeeping tasks to maintain a professional office environment Jump in to support special projects and “other duties as assigned” to contribute to the overall success of the organization Who You Are You’re someone who finds purpose in supporting others and keeping an organization running smoothly behind the scenes. You take pride in being dependable, organized, and welcoming — the person people trust when they need help, answers, or calm in a busy day. You thrive in a role where every interaction matters and where your work directly contributes to a mission that changes lives. Preferred Qualifications Strong interpersonal skills with the ability to greet and support staff, visitors, and families with warmth and professionalism Excellent communication skills, both written and verbal Highly organized with the ability to manage multiple tasks, priorities, and deadlines Previous experience in an administrative, receptionist, or office support role Comfortable using technology, including Microsoft Office, email platforms, electronic onboarding systems, and digital record‑keeping Strong attention to detail and accuracy in managing documents, files, and records Ability to maintain confidentiality and handle sensitive information appropriately A proactive mindset — you anticipate needs, take initiative, and follow through Reliable, punctual, and committed to supporting day‑to‑day office operations Customer service‑oriented with a positive and solutions‑focused attitude Experience coordinating events or activities (a plus, but not required) Ability to adapt to changes and support a fast‑paced, mission‑driven environment High School Diploma or GED required Schedule, Work Environment & Physical Expectations This is a full‑time, onsite role based at our main office in Harrington, Delaware , where you’ll be a steady and welcoming presence for staff, visitors, and the individuals we serve. Schedule: Monday–Friday Hours: 8:00am–4:30pm Flexibility: Occasional after‑hours support may be needed during special events for the individuals we serve Onsite Coverage: This position requires in‑person attendance to provide consistent front desk and office support To support daily office operations comfortably and safely, you should be able to: Spend periods of time seated or standing at the front desk while greeting visitors or assisting staff Move around the office to retrieve files, deliver supplies, and support daily tasks Lift or carry small packages or office supplies (generally up to 20 lbs) Bend, reach, or organize materials as needed for filing or restocking Use a computer, phone, and other office equipment throughout the workday Communicate clearly in person and over the phone to support staff, visitors, and the individuals we serve Navigate a busy office environment with frequent foot traffic, multitasking with professionalism and ease What You’ll Love About Working Here Weekly pay to help you stay on top of your financial goals Comprehensive benefits for eligible employees, including medical, dental, and vision coverage 401(k) with employer match after one year of service (eligibility requirements apply) Paid time off for eligible employees to support work–life balance Company‑paid life insurance, with voluntary options for additional coverage (for eligible employees) Optional short‑term and long‑term disability coverage for added peace of mind A meaningful role where your work directly supports the individuals we serve and the team around you A warm, mission‑driven culture focused on teamwork, growth, and doing what’s right Opportunities to learn, grow, and make a positive impact every day Equal Employment Opportunity and ADA Accommodation Statement Above Expectations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law. Above Expectations is committed to ensuring equal access and opportunities for individuals with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact our Human Resources department so we can assist you. We will work with applicants to meet their accessibility needs in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. #J-18808-Ljbffr