Collection Associate

Accounts Receivable Collection Representative

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices. B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!

The Accounts Receivable department oversees the timely collection of payments owed from various customer purchases or other sources by which the company is due payment.

Under direct supervision, the Collection Representative will be responsible for many aspects of the collection process, such as collecting on outstanding invoices, resolving customer billing issues, responding to customer inquiries/concerns, and more.

Essential Responsibilities:

• Reviewing customer's account to correct inaccurate information and identifying any outstanding payments
• Interacting directly with customer to resolve credit and collection issues
• Employing collection strategies for outstanding invoices on customer's account
• Partnering with account managers to resolve any issues in a timely manner
• Taking necessary actions to encourage timely payments
• Issuing refunds and applying credits
• Reviewing and releasing pending orders

Specific Knowledge, Skills and Abilities:

• Professional phone demeanor
• Articulate communicator and analytical thinker
• Excellent grammar skills and writing ability
• Detail-oriented and quick thinker
• Ability to work and make decisions under pressure

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.