Chief of Staff - Senior Manager

MongoDB Technical Services supports customers’ development, deployment and ongoing operations of mission‑critical application data infrastructure, ensuring they get the most out of their investment in MongoDB. The Technical Services organization is looking for a Chief of Staff to play a pivotal role in driving strategic initiatives, planning and execution frameworks, and operational excellence. This role offers abundant opportunities to impact the progress of the business and will work closely with the EVP of Technical Services, their global leadership team, and leaders across all functions. The Chief of Staff will serve as the strategic right hand, ensuring the entire technical services ecosystem moves with clarity, purpose, and speed. Applicants should be based in New York City or Palo Alto and the role is a hybrid position. The role reports to the EVP of Technical Services. Responsibilities Strategic Planning: Assist the EVP and their senior leadership team to define and drive strategic initiatives aligned with company goals and technology roadmaps. Strategic Communication Enablement: Ensure key updates flow effectively between Technical Services, Product & Technology and Go To Market teams. Planning and Execution Frameworks: Work with the EVP to establish and scale planning and execution frameworks that translate strategic priorities into clear operating plans, defined ownership, measurable milestones, and consistent delivery across the TS organization. Decision‑Making Partner: Act as a trusted advisor, sounding board for new ideas and initiatives before they reach broader teams. Organizational Stewardship: Represent the EVP and their senior leadership team in cross‑functional initiatives and serve as proxy in meetings when needed. Strategic Program Reporting and Insights: Ensure clear, consolidated reporting of program status across a wide variety of initiatives both internal and external to the services organization. Executive Presentation Strategy and Storytelling: Develop executive‑ready presentations and narratives that distill complex information into clear, compelling messaging for senior leadership, key stakeholders, and strategic decision‑making. Internal Regional & Functional Alignment: Integrate with and work closely with the Technical Services leadership team on ever‑changing priorities including strategic planning, organizational transformation. Cross‑Functional Communication & Alignment: Ensure key updates flow effectively between Technical Services, Product & Technology and Go To Market teams. Project Execution and Delivery: Own program management for selected critical cross‑functional initiatives, track milestones, and drive accountability. Bridge Operational Gaps: Identify process inefficiencies and proactively solve them to improve team productivity and collaboration. Executive Meeting Strategy & Coordination: Run leadership meetings (e.g., QBRs) with clarity—set agendas, follow up on actions, and synthesize outputs. Strategic Communications and Executive Messaging: Craft internal strategic updates, briefings and talking points for the VP to align messaging across the business. Change Management: Work end‑to‑end on projects that include a range of operational decisions and initiatives, change management, organizational enablement, and driving executive communications with internal and external partners. Requirements 7+ years of enterprise software services delivery leadership, business operations for an enterprise software company, or technology sector‑focused management consulting experience (preferred). 4‑year university degree; preferably an MBA. Executive Influence: Strong executive presence and the confidence to challenge the status quo. Exceptional English language written and verbal communication skills, capable of producing high‑quality deliverables for C‑suite leadership. A Global Mindset: Experience leading or partnering with international teams; cultural intelligence required to lead a highly global team and navigate new employment markets. Navigating Ambiguity: Proven track record of operating successfully in fast‑paced, ambiguous environments; ability to map complex cross‑functional dependencies independently, conceptualize and execute solutions, and align diverse teams toward collective goals. A “Builder” Mentality: Thrive in environments where expected to architect the playbook rather than follow one; keen eye for identifying system bottlenecks and a proven track record of optimizing processes to drive efficiency. Change Leadership: Demonstrated ability to guide teams through organizational evolution and ambiguity, with agility to redefine workflows and maintain high performance during periods of transition. Benefits MongoDB offers a total compensation package that may include equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully‑paid gender‑neutral parental leave, fertility and adoption assistance, a 401(k) plan, mental health counseling, access to transgender‑inclusive health insurance, and other health benefits. Base salary range for U.S. candidates is $101,000 – $198,000 USD. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. MongoDB is committed to providing accommodations for individuals with disabilities within the application and interview process. To request an accommodation due to a disability, please inform a recruiter. #J-18808-Ljbffr